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Customer Service Representative Full-time Job

BMO Canada

Customer Service   Mont-Royal
Job Details

Application Deadline:

11/14/2024

Address:

2305 chemin Rockland

Job Family Group:

Retail Banking Sales & Service

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $44,000.00

 

Customer Service Representative

BMO Canada
Mont-Royal - 198km
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 11/14/2024 Address: 2305 chemin Rockland Job Family Group: Retail Banking Sales & Service   Delivers exceptional service to BMO customers and prospects. I...
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Nov 1st, 2024 at 16:50

Store Manager Full-time Job

Canadian Tire Corporation, Limited

Management   Mont-Royal
Job Details

What you’ll do

 

Customer Service

 

  • Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Enforce delivery of our operating model customer service standards.
  • Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
  • Meet established service levels agreements for in-store services and order fulfillment
  • Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

 

Operations

 

  • Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
  • Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
  • Lead the implementation and execution of standard operating procedures (SOPs)
  • Lead the execution of seasonal changeover as per seasonal merchandising plan
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Oversee preparation for annual inventories.
  • Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

 

Training    

                  

  • Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
  • Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
  • Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
  • Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
  • Facilitate and lead team meetings.
  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Develop and lead recruiting and hiring strategy for store, maintains a complete team
  • Create succession plans through continuous training and development

 

Leadership

 

  • Act a brand ambassador, promoting our stores, brands, and people internally and externally
  • Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Follow the disciplinary process consistently and impartially.
  • Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

 

What you bring

 

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
  • Proven ability to build and manage a daily, weekly plan for the department and store
  • Exceptional communication skills
  • Excellent organizational skills
  • Superior training and mentoring skills
  • 3-5 years retail experience required
  • High energy, enthusiasm and a drive to succeed

 

#LI-MM2

Store Manager

Canadian Tire Corporation, Limited
Mont-Royal - 198km
  Management Full-time
What you’ll do   Customer Service   Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to eac...
Learn More
Jun 26th, 2024 at 15:04

Production Attendant Full-time Job

Saputo Diary

General Category   Sainte-Catherine
Job Details

You will discover a stimulating work environment that promotes your professional growth in a clean and safe environment.

 

Available salary: $23.75

Evening premium of $1.25/h and night premium of $1.75/h

 

During the summer,  we guarantee 40 hours per week.
We offer a permanent part-time position, 24 hours/week.

Schedule varies according to our needs.


 

We support and care for our employees and their families by offering:

  • Group pension plan with employer contribution;
  • Telemedicine and assistance program for employees and their families;
  • Share capital with employer contribution;
  • Possibility of contributing to group RRSPs and TFSAs
  • Training and development programs;
  • Activities organized for employees and their families;
  • Special discounts on our products;


Contributing in this role means:
Your days within the team will look like:
Performing operational tasks such as molding, unmolding and turning cheeses;
Ensuring the cleaning and sanitation of equipment;
Any other tasks relevant to cheese production;

The qualifications sought are:
This position is for you if:
You are physically able to stand for long periods and perform repetitive movements
You are able to work in a temperate and/or refrigerated environment
You already have experience in the manufacturing or warehouse sector, it is even better, but not mandatory
You are a quick learner and you are responsible
You work in a team and communicating with your colleagues is easy for you
If this description sounds like you, join us and apply here.

Production Attendant

Saputo Diary
Sainte-Catherine - 199.21km
  General Category Full-time
You will discover a stimulating work environment that promotes your professional growth in a clean and safe environment.   Available salary: $23.75 Evening premium of $1.25/h and n...
Learn More
Apr 11th, 2025 at 13:40

Cleaning man/woman Full-time Job

Transport Gaston Nadeau Inc.

Hospitality   Sainte-Catherine
Job Details

Overview

Languages

French

Education

  • No degree, certificate or diploma

Experience

7 months to less than 1 year

On site

 Work must be completed at the physical location. There is no option to work remotely.

Benefits

Financial benefits

  • Group insurance benefits
  • Life insurance

Other benefits

  • Travel insurance

 

How to apply

By email

[email protected]

By phone

 

450-889-7237 extension 239 Between 08:30 a.m. and 04:30 p.m.

Cleaning man/woman

Transport Gaston Nadeau Inc.
Sainte-Catherine - 199.21km
  Hospitality Full-time
  18  -  20
Overview Languages French Education No degree, certificate or diploma Experience 7 months to less than 1 year On site  Work must be completed at the physical location. There is no...
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Nov 5th, 2024 at 14:48

Customer Experience Associate - Cobden, ON (30h/week) Full-time Job

Scotiabank

Customer Service   Cobourg
Job Details

As a Customer Experience Associate/ Cobden, ON/ Permanent/ Part-time 30h/week, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Location(s):  Canada : Ontario : Cobden 

Customer Experience Associate - Cobden, ON (30h/week)

Scotiabank
Cobourg - 200.13km
  Customer Service Full-time
As a Customer Experience Associate/ Cobden, ON/ Permanent/ Part-time 30h/week, you are the face, character and heart of our branches. Scotiabank is a place where we put our custome...
Learn More
Mar 11th, 2025 at 14:48

General farm worker harvesting Full-time Job

Dynasty Produce Inc

General Category   Cobourg
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Location: Cobourg, ON
Transportation information: Valid driver’s licence
Work setting: Staff accommodation available

Physical Requirements:

  • The candidates should be able to work in dusty environments, hot conditions, or cold/refrigerated environments, and thrive in a fast-paced environment
  • The candidates should be physically fit to handle demanding tasks, capable of performing repetitive tasks efficiently, and comfortable standing for extended periods during work shifts
  • The candidates should possess hand-eye coordination skills and the ability to distinguish between colors accurately, demonstrating attention to detail in their work, and be able to bend, crouch, kneel, and walk for extended periods as required by job duties

Other Requirements:

  • The candidates should be organized, managing tasks and resources efficiently, and be team players, actively collaborating and supporting colleagues to achieve common goals.

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • he candidates should be able to clean crop areas and perform greenhouse cleaning, ensuring a hygienic environment for plant growth and development and maintaining cleanliness and optimal conditions
  • The candidates should be able to hand harvest vegetables carefully, ensuring the quality and integrity of the produce, and participate in seed cutting activities, ensuring accurate and efficient seed preparation for planting
  • The candidates should be able to plant, cultivate, and irrigate crops, following established procedures and techniques for successful growth, and implement soil fertility programs, applying appropriate nutrients and treatments to optimize crop growth
  • The candidates should be able to cull vegetables, removing damaged or low-quality produce to maintain product standards, and clean work areas thoroughly, promoting hygiene and safety in the workplace
  • The candidates should be able to fertilize and spray crops as necessary, following guidelines and safety protocols, and examine produce for quality, sorting and preparing it for market according to established standards

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

By mail
7290 Telephone rd.
Cobourg, ON
K9A 4J7

General farm worker harvesting

Dynasty Produce Inc
Cobourg - 200.13km
  General Category Full-time
  20
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need standard educational qualification such as degree, certificate or d...
Learn More
Aug 29th, 2024 at 15:03

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Cobourg
Job Details

As a Customer Experience Associate/ Cobden/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Location(s):  Canada : Ontario : Cobden 

Customer Service Representative

Scotiabank
Cobourg - 200.13km
  Customer Service Full-time
As a Customer Experience Associate/ Cobden/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first,...
Learn More
Aug 21st, 2024 at 15:55

Financial Planner Full-time Job

BMO CANADA

Financial Services   Cobourg
Job Details

Application Deadline:

04/15/2024

Address:

62 King Street West

 

Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings plans, and similar products). Provides other solutions indirectly through referrals to business partners.

 

  • Takes a lead in proactively engaging with new and existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.
  • Implements business development strategies to acquire new business (outbound calling campaigns and cultivating branch referrals).
  • Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
  • Identifies opportunities during customer conversations to generate referrals for personal and commercial banking products (e.g. personal banking, lending, and investments).
  • Supports the achievement of sales and performance targets.
  • Develops and implements a relationship management plan to meet the needs of client.
  • Responds to customer investment requests to fulfill investment product needs aligned with the customer’s goals and refers the customer to partners where appropriate.
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Executes work to deliver timely, accurate, and efficient service.
  • Introduces clients to investment strategies and works with clients to set goals and make real financial progress using appropriate guidance tools.
  • Probes to understand customer personal investment and banking needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Looks for ways to contribute to the ongoing improvement of the overall business results and customer experience delivered.
  • Maintains current knowledge of personal investment products, practices, and trends and integrates into customer conversations.
  • May work at multiple branches and through various channels based on market needs to deliver the desired customer experience and achieve overall business objectives.
  • Builds effective relationships with internal/external stakeholders.
  • Protects the Bank's assets and complies with all regulatory, legal, and ethical requirements.
  • Focus may be on a business/group.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Broader work or accountabilities may be assigned as needed.

 

Qualifications:

  • Typically between 3-5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • CFP designation preferred or one of the following:
  • Personal Financial Planner (PFP) designation,
  • Wealth Management Essentials (WME) + Financial Planning Supplement, Professional Financial Planning Course (PFPC),
  • Financial Planning I & II (FP I & II).
  • Canadian Securities Course - Licensed to sell mutual funds excluding QC or IQPF in Quebec.
  • Advanced working knowledge of financial industry.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
 

 

Compensation and Benefits:

$42,300.00 - $78,400.00

 

Pay Type:

Salaried & Commission

 

The above represents BMO Financial Group’s pay range and type.

 

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

 

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/total-rewards

 

We’re here to help

 

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

Financial Planner

BMO CANADA
Cobourg - 200.13km
  Financial Services Full-time
  42,300  -  78,400
Application Deadline: 04/15/2024 Address: 62 King Street West   Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. D...
Learn More
Mar 27th, 2024 at 09:40

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Westmount
Job Details

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.


Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:


Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:


Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:


Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?


The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele

 

Location(s):  Canada : Quebec : Westmount 

Customer Experience Associate

Scotiabank
Westmount - 200.26km
  Customer Service Full-time
About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority i...
Learn More
Mar 31st, 2025 at 15:06

Financial Services Representative Full-time Job

CIBC

Financial Services   Westmount
Job Details

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

 

 

How you'll succeed

  • Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

  • Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

  • You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

Job Location

Westmount-Sherbrooke&Victoria

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

Financial Services Representative

CIBC
Westmount - 200.26km
  Financial Services Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Se...
Learn More
Sep 4th, 2024 at 16:47

Bilingual Contact Centre Representative - Canadian Banking, Credit Cards Full-time Job

TD

Customer Service   Montréal
Job Details

Department Overview 

Helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. 

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’reassisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.  

As a valued member of our Contact Centre Team, you will:  

  • Make peoples day:consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

 

Where You’ll Work 

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspacewith a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. 

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Passion to assist customers in resolving unspoken needs by offering consultative advice 

  • Ability to work bothindependently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Additional Information  

We’re delighted that youre considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We’re hosting in-person training and onboarding sessions at [LOCATION] for12 weeks to ensure you’ve got everything you need to succeed in your new role.  

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC)

Bilingual Contact Centre Representative - Canadian Banking, Credit Car...

TD
Montréal - 202.05km
  Customer Service Full-time
  45,700  -  61,000
Department Overview  Helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for...
Learn More
Jun 30th, 2025 at 18:41

CHIEF MARKETING OFFICER Full-time Job

BDC

Marketing & Communication   Montréal
Job Details

Are you a visionary marketing leader with a passion for driving growth and innovation? BDC is looking for a dynamic and strategic Chief Marketing Officer (CMO) to join our Senior Management Committee (SMC) and lead our marketing efforts to new heights. As the CMO, you will play a pivotal role in establishing BDC's strategic positioning in the marketplace. You will have the opportunity to make a significant impact on Canadian entrepreneurs and other business community stakeholders.

 

Why BDC?

At BDC, we are committed to supporting Canadian entrepreneurs.  We’ve been working with business owners for more than 80 years. We know their challenges and we understand their needs. And we want them to grow and succeed. We offer a collaborative and inclusive work environment where your ideas and contributions are valued. Join us and be part of a team that is dedicated to empowering a nation of dreamers and doers to build a better tomorrow for all.

 

CHALLENGES TO BE MET

  • Strategic Leadership: As a key member of BDC’s Senior Management Committee, you will help determine and achieve corporate and business strategies, plans, and investments to fulfill BDC’s mission and mandate.

  • Marketing Vision: Lead the definition and implementation of the strategic vision and operational direction for BDC’s marketing plan, enhancing our position in niche markets and the broader business community.

  • Innovative Campaigns: Create and lead all marketing strategies, overseeing the implementation of tactical plans that align with BDC’s corporate vision and mandate. Drive growth through advanced campaign automation and multichannel campaigns.

  • Client Experience: Lead the evolution of BDC’s client experience (CX) vision and strategy, ensuring a seamless and positive experience across all client touchpoints.

  • Market Intelligence and Lead Generation: Develop segmentation, competitive analysis, market intelligence, prospecting, and lead generation to support market activity levels nationally and regionally.

  • Brand Positioning: Position BDC as a leading-edge organization by aligning and guiding our advertising, interactive programs, electronic and social media initiatives, and communications.

  • Partnerships and Events: Lead the creation and planning of national advertising campaigns, regional deployment, and a comprehensive strategy for events, partnerships, and field marketing.

  • People Leadership: Promote BDC’s people management strategy to attract, retain, and motivate top talent. Build a strong team of senior leaders to meet current and future resourcing needs.

 

WHAT WE ARE LOOKING FOR

  • Educational Background: University degree in marketing; a graduate degree is an asset.

  • Experience: At least 20 years of relevant experience, with 5 to 7 years in a senior management role.

  • Experience in the financial services sector is a significant asset.

 

Skills and Competencies:

  • Broad and deep understanding of marketing, financial services products, and financial instruments.

  • Strategic capabilities to develop and implement strategies that increase value and deliver on organizational objectives.

  • Deep understanding of the digital environment, data & analytics, and evolving tools and platforms used to improve operations and client experience.

  • Ability to quickly gain credibility and influence senior management and Board members.

  • Strong communication and collaboration skills with the ability to work with cross-functional teams across business lines and regions.

  • Strong people leadership capabilities with the ability to lead transformations and manage a team of highly specialized professionals.

  • Ability to operate well in an ambiguous and rapidly changing environment.

  • Fully bilingual in French and English, both verbal and written.

 

 

This position’s duties require access to confidential information. As a condition of employment, the position therefore requires a "secret" security clearance. The selected candidate will therefore have to submit to an investigation by the Canadian Security Intelligence Service. Satisfactory results are a condition of employment.

CHIEF MARKETING OFFICER

BDC
Montréal - 202.05km
  Marketing & Communication Full-time
Are you a visionary marketing leader with a passion for driving growth and innovation? BDC is looking for a dynamic and strategic Chief Marketing Officer (CMO) to join our Senior M...
Learn More
Jun 30th, 2025 at 18:28

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