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What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

You will discover a stimulating work environment that promotes your professional growth in a clean and safe environment.

Available salary: $23.75

Evening premium of $1.25/h and night premium of $1.75/h

During the summer,  we guarantee 40 hours per week.
We offer a permanent part-time position, 24 hours/week.

Schedule varies according to our needs.

We support and care for our employees and their families by offering:

• Group pension plan with employer contribution;
• Telemedicine and assistance program for employees and their families;
• Share capital with employer contribution;
• Possibility of contributing to group RRSPs and TFSAs
• Training and development programs;
• Activities organized for employees and their families;
• Special discounts on our products;

Contributing in this role means:
Your days within the team will look like:
Performing operational tasks such as molding, unmolding and turning cheeses;
Ensuring the cleaning and sanitation of equipment;
Any other tasks relevant to cheese production;

The qualifications sought are:
This position is for you if:
You are physically able to stand for long periods and perform repetitive movements
You are able to work in a temperate and/or refrigerated environment
You already have experience in the manufacturing or warehouse sector, it is even better, but not mandatory
You are a quick learner and you are responsible
You work in a team and communicating with your colleagues is easy for you
If this description sounds like you, join us and apply here.

Overview