4453 Jobs Found
Store Manager Full-time Job
Canadian Tire Corporation, Limited
Management Mont-RoyalJob Details
What you’ll do
Customer Service
- Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
- Enforce delivery of our operating model customer service standards.
- Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
- Meet established service levels agreements for in-store services and order fulfillment
- Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs
Operations
- Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
- Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
- Lead the implementation and execution of standard operating procedures (SOPs)
- Lead the execution of seasonal changeover as per seasonal merchandising plan
- Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
- Oversee preparation for annual inventories.
- Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.
Training
- Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
- Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
- Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
- Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
- Facilitate and lead team meetings.
- Ensure execution of the Customer Experience and provides resolution for all customer concerns.
- Develop and lead recruiting and hiring strategy for store, maintains a complete team
- Create succession plans through continuous training and development
Leadership
- Act a brand ambassador, promoting our stores, brands, and people internally and externally
- Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Follow the disciplinary process consistently and impartially.
- Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)
What you bring
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Proven ability to build and manage a daily, weekly plan for the department and store
- Exceptional communication skills
- Excellent organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required
- High energy, enthusiasm and a drive to succeed
#LI-MM2
Store Manager
Canadian Tire Corporation, Limited
Mont-Royal - 214.96kmManagement Full-time
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Registered Practical Nurses Part-time Job
Medical & Healthcare OttawaJob Details
Candidates are invited to apply for part-time or casual Registered Practical Nurses positions to work at our Extendicare Medex facility, a 193-bed long-term care home, located in Ottawa, Ontario.
Reporting to the Director of Care, the RPN will enhance the effective management and quality of nursing practice
in keeping with the Standards of the College of Nurses of Ontario, Long Term Care Standards and Extendicare
Standards.
RESPONSIBILITIES
• Ensure resident care is provide with established nursing standards and principles, physicians’ orders and
administrative policies, as well as, observe, report and record vital signs, symptoms and conditions of
residents, and initiate remedial health measures where appropriate. Assure observance of required
techniques in nursing care.
• Assess residents and develop, implement, review and evaluate resident care plans. Monitor residents’
health, notes changes in condition and assess need for referral to doctors; processes and implement
physician orders.
• Organize and direct functions and activities related to provision of care to residents including restorative
care and palliative care as required. Interprets and implements established policies, procedures, and
regulations.
• Plan, direct, supervise and evaluate the work of nursing and personal care staff assigned to the unit.
Orient and train new personnel and may participate in in-service education. Monitor performance and
conduct performance appraisal and refers problems to the Director of Care.
QUALIFICATIONS
• Appropriate current certificate of competence from the College of Nurses of Ontario required.
• Registration or eligible for registration with the Registered Practical Nurses Association of Ontario.
• Comprehensive knowledge of nursing and health care practices, as well as knowledge in Infection Control
Practices.
• Effective human relation skills and demonstrated commitment to working with seniors.
• Effective communication skills and ability to work independently and collaboratively are essential.
Registered Practical Nurses
Shannex
Ottawa - 71.24kmMedical & Healthcare Part-time
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ENGINEER Full-time Job
Engineering TorontoJob Details
Number of Positions Open: 1
Posting Period: 26-Jun-2024 to 11-Jul-2024
Job Description:
As a member of a cross functional team within Toronto Water, the Engineer will provide engineering support to the facility management team and Wastewater Treatment section in the following functional areas: Capital Works Coordination, Plant Operations & Maintenance, Operational Coordination and Business Support. In order to deliver reliable, economical and effective services to the residents of the City of Toronto, major responsibilities will include:
Major Responsibilities:
-
Plans, investigates and completes varied engineering assignments to address problems of moderate complexity and/or assists a Senior Engineer or Manager in addressing more complex problems related to wastewater treatment.
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Develops, reviews and implements detailed plans and recommends policies regarding program-specific requirements.
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Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance, continuous learning and maintenance of all related data.
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Conducts research into assigned area ensuring that such research/analysis takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
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Ensures that the project expenditures are controlled and maintained within approved budget limitations.
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Assists in preparation of capital and operating budget; defines scope and financial impact of projects/proposals.
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Provides technical advice, review and expertise, and utilizes standard engineering principles and practices to assist in the operation, development and maintenance of the division’s programs, facilities and equipment.
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Prepares engineering analysis and evaluates and recommends new systems, work procedures and technologies with the potential to improve performance of the division.
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Assists in the preparation of Terms of Reference documents, RFIs, REOIs, RFPs, RFQs, etc. for project scoping and procurement of technical services and equipment; evaluates bids, arranges for purchases and monitors outcome regarding same.
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Plans, investigates and prepares reports and recommendations concerning engineering problems of moderate complexity and/or assists senior engineers to resolve more complex problems.
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Ensures problem solving by use of a combination of standard procedures, modification of standard procedures or methods developed in previous assignments.
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Formulates design concepts for engineering problems and sets scope and parameters of design projects.
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Undertakes the testing and implementation of design concepts to meet functional requirements.
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Prepares and inspects drawings, engineering studies, specifications, plans and cost estimates as they pertain to construction or modification of the division’s facilities and operations.
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Conducts studies, surveys, research and development for the effective solution of engineering issues. Initiates and leads technical studies and projects.
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Directs project team staff to ensure timelines are met.
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Secures all engineering permits and approvals as may be required from external agencies.
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Maintains an up-to-date knowledge of technological developments in the field of engineering.
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Represents the City on committees, attends meetings and provides input. Liaises with the media, public, developers, consultants, stakeholders, councillors, other divisions and government agencies about projects, programs and developments.
Key Qualifications:
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Must be licensed as a Professional Engineer by Professional Engineers Ontario with experience in the principles and practices of one or more branches of chemical, civil, mechanical, environmental or electrical engineering.
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Experience in the field of wastewater treatment or comparable water industry experience as it pertains to the application of Engineering principles and practices related to the design, construction, operation and maintenance of treatment facilities.
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Experience recognizing, diagnosing, and investigating process problems and taking corrective measures to ensure effective and efficient operations and compliance with the applicable regulations.
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Possession of a valid Ontario "G" Class Driver's License and the use of a personal vehicle for site visits.
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Demonstrated ability to participate in and operate as a fully accountable member of a multidisciplinary work team.
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Strong analytical, communication and report-writing skills including ability to obtain information and prepare reports targeted at different audiences.
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Strong interpersonal skills with the ability to establish effective working relationships with all stakeholders, employees, client departments, outside agencies, and/or politicians and other levels of government.
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Proficiency in the use of computer software including Microsoft Office as well as engineering and project management applications.
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Demonstrated ability to manage multiple assignments and conflicting priorities.
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Working knowledge of the Ontario Water Resources Act, Sate Drinking Water Act and the related regulations.
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Possession of a Class 4 Wastewater Treatment Operator's Licence, issued under the Ontario Regulation 129/04 established under the Ontario Water Resources Act would be considered an asset.
ENGINEER
City Of Toronto
Toronto - 285.25kmEngineering Full-time
93,734 - 123,449
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Recycling truck driver Full-time Job
Transportation & Logistics Richmond HillJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years
Equipment and machinery experience: Garbage truck, Salt truck, Snow transportation truck
Own tools/equipment: Gloves and steel-toed safety boots
Credentials: DZ class license and Air Brake (Z) Endorsement
Security and safety: Driver’s validity licence check, Driving record check (abstract)
Physical Requirements:
- The candidates should be prepared for overtime as required and capable of handling the physical demands of the job, including lifting weights up to 23 kg (50 lbs)
Other Requirements:
- The candidates should possess excellent oral communication skills
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to check, lubricate, refuel, and clean equipment, as well as operate various vehicles and equipment
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
By phone
416-849-7097
Between 12:00 a.m. and 12:00 a.m
Recycling truck driver
Excelone Staffing Services
Richmond Hill - 278.03kmTransportation & Logistics Full-time
23 - 24
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Hotel cleaner Full-time Job
Hospitality TorontoJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided
Location: 1 Fifth St. Balmertown, ON P0V 1C0
Shifts: Day, Evening, Weekend
Physical Requirements:
- The candidates should have experience in performing repetitive tasks efficiently
- The candidates should be comfortable standing for extended periods as required by the nature of the job and be capable of bending, crouching, and kneeling as necessary for the tasks involved
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to sweep, mop, wash, and polish floors, dust furniture, and vacuum carpeting, area rugs, draperies, and upholstered furniture
- The candidates should be able to make beds, change sheets, and distribute clean towels and toiletries
- The candidates should be able to clean, disinfect, and polish kitchen and bathroom fixtures and appliances, disinfect operating rooms and other areas, and clean and disinfect elevators
- The candidates should be able to attend to guests’ requests for extra supplies or other items, as well as pick up debris and empty trash containers
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Hotel cleaner
The Balmer Hotel
Toronto - 285.25kmHospitality Full-time
17
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Real estate clerk Full-time Job
Real Estate TorontoJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a College/CEGEP
Experience: Candidates don’t need experience although having experience is an asset
Computer and technology knowledge: MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Word, MS Windows, and business management software
Security and safety: Basic security clearance
Location: Toronto, ON
Shifts: Starts as soon as possible
Transportation information: Travel expenses paid by employer, and public transportation is available
Work setting: Financial management/services, private company, corporation, or industry
Physical Requirements:
- The candidates should have experience or knowledge in real estate
- The candidates should be comfortable working in a fast-paced environment, able to work under pressure, and have attention to detail
Other Requirements:
- The candidates should be accurate in their work, possess efficient interpersonal skills, and exhibit excellent oral communication
- The candidates should demonstrate excellent written communication, be organized, and be a team player
- The candidates should demonstrate reliability
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to compile records of deposit, loan, and mortgage payments, prepare real estate rentals, sales, and listings data, and provide clients with information.
- The candidates should be able to store, update, and retrieve financial data, sort, verify, and process financial transactions, and verify and balance transactions.
- The candidates should be able to calculate annuity payments and use real estate software packages
Benefits:
- The candidates will get dental plan, disability benefits, health care plan, bonus, learning/training paid by employer, on-site amenities, paid time off (volunteering or personal days), and wellness program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details
By email
[email protected]
Real estate clerk
Barnhart Asset Management
Toronto - 285.25kmReal Estate Full-time
60,000
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Heavy-duty equipment mechanic Full-time Job
Maintenance & Repair ConcordJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications of Other trades certificate or diploma or equivalent experience
Experience: Candidates need experience of 3 years to less than 5 years
Certificates, licences, memberships, and courses: Candidates must have Truck and Coach Service Licence (310T) and Heavy-Duty Equipment Technician Red Seal Endorsement
Shifts: Day, On Call and Early Morning
Work setting: Various locations, in shop and on-site customer service
Work site environment: Candidates should work in outdoors, dusty and noisy place
Security and safety: Driving record should checked (abstract) and driver’s validity licence should checked
Transportation/travel information: Own transportation required, vehicle supplied by employer and valid driver’s licence required
Weight handling: Up to 23 kg (50 lbs)
Own tools/equipment: Candidates should have tools and steel-toed safety boots
Physical Requirements:
- The candidate should be able to work overtime, pay attention to detail, handle heavy loads
manually dexter, stand for extended periods and also for sound discrimination, bending, crouching, kneeling - The candidate should be physically strong and also have hand-eye co-ordination
Other Requirements:
- The candidate should be able to work in a flexible environment
- The candidate should be someone who can judge, dependable, reliable and also a team player
- The candidate should have specialization on diesel engine repair like fuel injection system, exhaust system, cooling system, air conditioning system, lubrication system, engine control system, major internal engine repairs or overhaul and also installation and alignment of engines and machinery
- The candidate should have specialization on powered equipment repair like cable-operated working attachments, hydraulic-operated working attachments, compressors, pumps, telescopic ladder, electric generators and also industrial lift trucks and fork-lifts
- The candidate should have specialization on mechanical maintenance and repair like mechanical transmissions, drive trains and final drives, hydraulic transmissions, power take-offs, tracked vehicle suspensions and steering, wheel-mounted vehicle suspension and steering, highway vehicle tires and wheels, off-road vehicle tires and wheels, differentials and also brake system
Responsibilities:
- The candidate should be able to troubleshoot and inspect equipment to detect faults and malfunctions, diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required, test repaired equipment for proper performance and to ensure that work meets manufacturers’ specifications and also verify and repair emission control systems
- The candidate should be able to adjust equipment and repair or replace defective parts, keep maintenance reports and documentation, welding experience and also service attachments and working tools
- The candidate should be able to clean, lubricate and perform other maintenance work and also perform repair work on heavy trucks
Benefits:
- The employees get dental plan, disability benefits, health care plan and vision care benefits
- The employees get group insurance benefits, life insurance, long-term care insurance, other benefits and Registered Retirement Savings Plan (RRSP)
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Include this reference number in your application
010464
Heavy-duty equipment mechanic
Progress Earthmoving Ltd
Concord - 284.32kmMaintenance & Repair Full-time
35 - 45
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General construction labourer Full-time Job
A&R Plumbing & Mechanical Service Inc.
Construction Jobs MississaugaJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates should have experience of 7 months to less than 1 year
Own tools/equipment: Steel-toed safety boots
Physical Requirements:
- The candidates should be comfortable working in a fast-paced environment and able to work under pressure
- The candidates should be prepared for physically demanding tasks
Other Requirements:
- The candidates should be comfortable working in a fast-paced environment and able to work under pressure
- The candidates should be prepared for physically demanding tasks
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to load, unload, and transport construction materials, and erect and dismantle concrete forms, scaffolding, ramps, catwalks, shoring, and barricades
- The candidates should be able to mix, pour, and spread materials such as concrete and asphalt, and pave and rake asphalt
- The candidates should be able to clean and pile salvaged materials, and remove rubble and other debris at construction sites
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter and Letter of recommendation) through the below-mentioned details
By email
[email protected]
General construction labourer
A&R Plumbing & Mechanical Service Inc.
Mississauga - 308.59kmConstruction Jobs Full-time
28.50
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Administrative officer Full-time Job
Administrative Jobs BramptonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years’
Candidate Status:
- Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to review, evaluate and implement new administrative procedures
- The candidates should be able to carry out administrative activities of establishment
- The candidates should be able to establish work priorities and ensure procedures are followed and deadlines are met
- The candidates should be able to administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
- The candidates should be able to co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
- The candidates should be able to assemble data and prepare periodic and special reports, manuals and correspondence
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.
By email
[email protected]
Administrative officer
ACUBE IMPEX LTD.
Brampton - 311.1kmAdministrative Jobs Full-time
27.25
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Driver Merchandiser Full-time Job
Coca-Cola Canada Bottling Limited
Transportation & Logistics L'AssomptionJob Details
Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short haul role and all driving will be locally based.
Responsibilities
- Shift: AM, PM or overnight
- Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck
- Check accuracy and stability of truck load
- Follow all Coke Canada Bottling and Store policies regarding equipment and safety
- Maintain professional relationships with co-workers and customers.
- Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance - most route require product to be offloaded and broght into the customer location.
- Merchandising product into customer location as needed
- Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
- Collect company property
- Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
- Maintain professional relationships with co-workers and customers
Qualifications
- Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
- One (1) plus year of commercial driving experience
- One to three years of general work experience
- Local delivery experience preferred
- Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance
Driver Merchandiser
Coca-Cola Canada Bottling Limited
L'Assomption - 242.83kmTransportation & Logistics Full-time
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Business Application Specialist Full-time Job
Human Resources TorontoJob Details
What is the Opportunity?
Do you want to take your Wealth Management career to the next level and leverage your passion for our business to help others succeed? Do you also enjoy working in an environment that:
- Promotes a growth mindset?
- Fosters collaboration?
- Challenges the status quo for further improvement?
If so, the Business Application Specialist role might be right for you!
RBC Wealth Management Canada is looking for a Business Application Specialist (BAS) to join the Training & Development department. The ideal candidate will play a key role in providing one-on-one and team training to RBC Dominion Securities and RBC Phillips, Hager and North branch teams. In helping them perform at their best, you will be essential in, delivering application-based training, sharing best practices and consistently supporting them with the tools and resources needed to increase efficiency and identify opportunities.
Alongside a diverse, nation-wide team, you will have the opportunity to build trust and rapport with branch teams across all of RBC Wealth Management Canada via training sessions, to help position Training & Development as a reliable partner to the field.
What will you do?
- Provide one-on-one and team training sessions in-person and virtually via the WebEx conferencing system.
- Train and coach learners on relevant tasks and business applications related to Account Administration, Portfolio Management, Trading, Client Relationship Management, Wealth Management and Business Development.
- Act as a Subject Matter Expert in guiding learners on how to use business applications to the best of their ability.
- Spot opportunities and facilitate the sharing of best practices to help branch teams increase efficiency and scale their business
- Learn new applications along with their business relevance, strategy and benefits.
- Provide support for the current rollout of Salesforce and any future technology changes or releases as they occur.
- Deliver presentations to provide timely updates and support branch initiatives.
- Participate in various ‘special team’ initiatives or projects as they occur.
What do you need to succeed?
Must Have
- In-depth knowledge and understanding of the wealth management industry.
- In-branch Retail Brokerage experience with a strong understanding of business applications, processes and tasks.
- Aptitude toward learning new software and ability to be self-taught.
- Ability to demonstrate and present essential information in a concise way.
- Above average inter-personal skills, ability to relate to a variety of individuals, including the entrepreneurial perspectives of Investment Advisors and Investment Counsellors.
- Ability to balance multiple and shifting priorities based on firm needs.
- Able to work from your home office which is compliant with home office standards.
- Flexibility to travel locally and across Canada when required.
Nice to Have
- Strong public speaker; comfortable and able to clearly facilitate and deliver a message to a moderate sized group of peers.
- Experience in a training or coaching capacity, along with a consulting and problem-solving skill set.
- French language skills (speaking, reading and writing)
- Successful completion of the Canadian Securities Course (CSC) and Conducts and Practices Handbook (CPH).
What’s in it for you?
Work alongside a progressive team that is always seeking fresh ideas and new methods to innovate our training offerings and engagement with branch teams. As a diverse team with varying backgrounds, we thrive on helping one another reach our full potential and share the belief that success is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business and geographies
Job Skills
Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Knowledge Organization, Large Group Presentations, Multi-Level Communication, T&D: Trends and Directions, Training Delivery, Training Evaluations
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Application Deadline:
2024-07-10
Business Application Specialist
Royal Bank Of Canada
Toronto - 285.25kmHuman Resources Full-time
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Customer Service Representative Full-time Job
Customer Service MontréalJob Details
What is the Opportunity?
The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success
What will I do?
- Handling inbound calls from customers, answering inquiries and providing information to customers.
- Educating customers on the usage of products/services and on additional available benefits and services
- Reporting customer complaints; helping resolve customer complaints, ensuring that problems can be resolved in a timely manner
- Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
- Secures new business and/or retains existing business
- Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
- Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
- Process applicable paperwork for clients, ensuring accuracy and completeness of information.
- Meet monthly sales and retention goals
What do you need to succeed?
Must-have
- Requires fluency in French and English in order to serve our clients in the community with French and English speaking needs
- Solid aptitude for listening, establishing rapport and finding the right solutions for customers
- Strong attention to detail and problem resolution skills
- Ability to navigate between multiple systems
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients
Nice-to-have
- Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
Special Conditions
The successful candidate will have the ability to work remotely.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
- Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
- Leaders who support your development through coaching and managing opportunities
- Flexible work/life balance options
- Ability to make a difference and lasting impact
Job Skills
Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer Servicing
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
MONTRÉAL
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-06-25
Application Deadline:
2024-07-26
Customer Service Representative
Royal Bank Of Canada
Montréal - 219.09kmCustomer Service Full-time
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