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Overview

Overview

Overview

Overview

Overview

Overview

Overview

Overview

Overview

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

In this role, you'll join a team to provide 24/7 support of our Google Cloud Platform (GCP) environment, focusing on operational support and optimizing its health and performance. Your expertise in Kubernetes Engine (GKE) will be crucial, as you'll oversee the management and security of our containerized applications. This includes ensuring efficient resource allocation and adherence to best practices for container deployments. Additionally, you'll be responsible for monitoring the performance and availability of GCP at a platform level, proactively identifying and resolving any potential issues.

24/7 On-call support for GCP Public Cloud Operations.

Responsible for DEV to PROD GCP Cloud PaaS/IaaS support and processes. This is to ensure quality, performance, and availability of Public Cloud services (GCP).

The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents, and solving problems by collaborating with others.

The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TD's GCP Public Cloud.  The role requires familiarity with ITIL processes (change, incident, and problem management) and availability for off-hours escalated support. 

Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.

Level 2 support of TD business line GCP Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.

Manage non-standard/complex P1, P2 (major incidents), and P3 and P4 incidents and service requests.

Ensure customer service satisfaction and enable continuous improvements.

Oversee higher complexity operational and preventive maintenance tasks.

Manage complex remedial and unscheduled urgent changes.

Able to be accessible via a mobile device to support on-call escalations.

Drive root cause analysis on repeatable incidents to help prevent issues in the future.

Creation of support documentation and scripts.

Oversee vendor’s service delivery and escalation.

Provide operational consultancy for future-state technologies.

Prioritize activities to align with compliance, regulatory requirements, and business objectives.

Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.

Mandatory technical skills include:

Current or prior experience supporting GKE (Google Kubernetes Engine) - MUST HAVE

Current or prior experience supporting GCP (Google Cloud Platform) - MUST HAVE

• Strong to expert knowledge of supporting GCP including GKE workloads
• Familiar with supporting GCP services such as BigQuery, Cloud SQL (SQL/PostgreSQL), REDIS, Cassandra, BigTable, Cloud Filestore, Persistent Storage, Apigee, Kafka, Dataflow, GCS.
• Experience and knowledge supporting an Azure Public Cloud environment (while not necessary) would be valuable.
• Thorough problem determination skills to troubleshoot and resolve business application issues.
• Knowledge with OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as Github, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Comfortable with working in a rapidly changing, technically complex environment.
• Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.
• Comfortable with the Agile methodology.
• The successful applicant must have a solid understanding of incident, change, and problem management methodologies as well as solid experience in a large, high-performance production environment.
• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  

IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills
  #LI-Onsite #LI-HA1