Reporting to the HR Manager Employee & Labour Relations, the HR Investigations Representative provides program support and a variety of administrative duties to the Internal Investigations Unit (IIU) in Employee Relations who investigates a diverse range of issues involving alleged employee misconduct. The HR Investigations Representative schedules interviews/meetings, provides notice correspondence, conducts preliminary research, gathers evidence, organizes and maintains IIU files, and prepares presentation materials for meetings.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Prepares comprehensive informational reports, presentations, statistical reporting, data and other relevant materials adhering to established timelines. 
• Reviews applicable legislation, policies, procedures etc. to support the facts and circumstances of investigations.
• Assists with the complaint intake process for all workplace investigations.
• Prepares workplace investigation report templates for each investigation.
• Schedules, coordinates, and confirms appointments. Books meeting room space for training sessions, presentations, and interviews.
• Records and maintains electronic and hardcopy records for workplace investigation files.  
• Provides notice of workplace investigations to the appropriate parties. Coordinates and provides notices for Union partners.
• Records and maintains meeting minutes during interviews.
• Prepares confidential information, records, and correspondence for sign off. Organizes and makes provisions for necessary investigation materials.
• Designs and creates forms or templates including promotional materials, presentation slides and manuals to meet program needs.
• Updates and maintains Internal IIU metrics dashboards.
• Builds and maintains a collaborative working relationship. 
• Uses discretion when working with sensitive workplace issues and information in a confidential manner.

Key Qualifications:

1. Post-secondary education in a related discipline such as Office Administration certificate/diploma, Legal Administration certificate/diploma, Human Resources or Industrial Relations certificate/diploma, or the equivalent combination of education and experience.
2. Considerable administrative experience working within a legal or political environment, preferably in municipal operations.
3. Considerable experience in the preparation of standard correspondence and reports, editing the layout and formatting of complex reports, presentations using Microsoft Office (i.e. MS Word, Power Point, Excel, Access).
4. Accurate and efficient keyboarding skills (minimum 70 words per minute) to record notes in investigation meetings (e.g. dicta-type meeting minutes) etc., with the ability to use database software, such as SAP.
5. Excellent organizational and time management skills, including attention to detail, while being resourceful and adaptable, with the ability to implement administrative work procedures and maintain an organized practice within a fast-paced and complex environment.
6. Ability to multi-task (e.g. plan, organize and distribute appointment, meeting and interview notifications; set priorities, meet deadlines) and assess situations to determine importance, urgency, and identify corporate risk for review.
7. Ability to work effectively with minimal supervision and exercise independent judgement to handle conflicting priorities, confidential/sensitive matters and work demands.
8. Highly developed interpersonal skills to develop and maintain relationships with cross-functional departments, teams, management, and external parties.
9. Experience and knowledge in Human Resources, and/or workplace investigation processes, and/or knowledge of legislation, bylaws, and policies, are assets.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Major Responsibilities:

• Performs assigned skilled and semi-skilled tasks in the installation, operation and repair of mechanical and electrical equipment and repairs required in connection with general building maintenance
• Operates a computerized Building Automation System (BAS) to manage/control Building Systems
• Performs general maintenance work in connection with mechanical and electrical equipment, building services and facilities
• Maintains a preventative maintenance program and records
• Operates air conditioning equipment including centrifugal chillers and cooling towers
• Performs plumbing repairs not requiring the services of a tradesman
• Effects minor repairs to building equipment and fixtures
• Performs related maintenance work as assigned including the use of ladders and scaffolding
• Assists tradesman as required
• Performs other related work as assigned
• May be required to work shifts (days, afternoons, midnights and weekends)

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. Must have completed secondary school and possess a technician qualification in a building trade or equivalent combination of education and experience.
2. Experience in the maintenance and operation of large computerized commercial buildings.
3. Experience in air distribution systems as related to modern air conditioning systems.
4. Experience in the maintenance of pumps and large air handling equipment.
5. Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirements.

You must also have:

• Thorough knowledge of the operation and maintenance of heating boilers, chemical treatment of chilled and hot water systems, building electrical systems, UPS power systems, fire safety equipment and fire suppression systems.
• Knowledge of automatic heating and cooling controls including pneumatic systems.
• An ability to read blueprints.
• An ability to read and perform tasks outlined in technical manuals and publications.
• An ability to maintain effective working relations with other staff.
• An ability to communicate effectively, both verbally and in writing.
• The ability to work all shifts for a 24/7 building operation.

• Posting Period: 22- Mar-2024 to 22- Apr- 2024

NOTE: It is a condition of employment with the Corporate Real Estate Management Division to pass and maintain a Police Security clearance for any Toronto Police Services locations.

Under the general supervision and direction of Corporate Security Management, you will be responsible for carrying out security duties as a front-line (Part Time) Security Guard for the City of Toronto's Corporate Security Section, at various City owned and/or operated facilities, in order to protect life, City assets and facilities.

Major Responsibilities:

• Provides security services to City owned and/or operated properties through the operation of various security systems and patrolling, including responding and effectively handling emergency and non-emergency, security and law enforcement calls, maintaining the utmost confidentiality at all times
• Monitors and patrols assigned areas of City owned and/or operated properties and the surrounding grounds through physical patrols and by monitoring various security systems Observes, investigates, and acts on possible breaches of security, criminal code violations, fire and safety hazards, illegal entry, theft, and malfunction or interruption of utilities, machinery or equipment
• Responds to public inquiries and represents the City of Toronto Corporate Security Division by promoting security services that contribute positively to the results of the division, and corporate vision
• Conducts security audits and assessments providing advice to enhance physical security Informs the designated authorities in the event of security, fire or health emergencies. Activates fire alarm and safety systems and assists in evacuation procedures. Escorts designated authorities, police, fire and EMS personnel to emergency locations Provides security for visiting dignitaries, protocol functions, demonstrations, labour disruptions, council meetings and special events
• Conducts open-up and facility lock-down and security testing
• Screens unauthorized persons/staff and may be required to escort and/or physically remove offenders and trespassers from City owned/operated properties. Legally arrests individuals as required and surrenders them to Police as soon as possible
• Responds to security and fire alarms in City vehicle and performs proactive patrols at City owned or operated sites
• Responds to public inquiries and performs guarded tours along designated routes; records same. Assists in the movement of visitors, employees and dignitaries

• Records and maintains log books of daily activities, unusual or special occurrences, and issuance of equipment
• Receives and records complaints, conducts investigations, prepares incidents reports and conducts follow up investigations
• Conducts investigations and testifies at court proceedings as required
• Assigns daily pass and /or temporary cards. Provides access to authorized visitors i.e. contractors, guests
• Administers basic first aid and emergency CPR operating automated external defibrillator Assists Supervisors in the development of site specific policies and procedures to provide and enhance Security at City facilities
• Enforces bylaws and various Acts, Codes and City policies such as the Trespass to
• Property Act and the Criminal Code of Canada
• Resolves conflict situations including staff and general public complaints and disputes Maintains current knowledge of required legislation, resources, and City policies and procedures
• Complies with all applicable requirements contained in the Private Security and Investigative Service Act

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience providing facility security including the use of security systems and key systems.
2. Post-secondary education in a discipline pertinent to the job function or the approved equivalent combination of education and experience.
3. Possession of and the ability to maintain a valid Security Guard License in accordance with the Ontario Private Security and Investigative Services Act, 2005, S.O. 2005, c. 34.
4. Possession of and the ability to maintain a valid certificate in Standard First Aid and CPR level 'C' and be certified to use an Automated External Defibrillator (AED).
5. Possession of and the ability to maintain a valid Province of Ontario, Class "G" Driver's License and obtain a City's Driver's Permit is an asset.
6. Strong knowledge of legislative policies such as the Criminal Code, Trespass to Property Act and WHMIS.
7. Knowledge of relevant Security policies such as patrolling and emergency response, Private Security and Investigative Services Act.
8. Highly developed interpersonal and customer service skills, including conflict resolution, problem solving, decision making and situational assessment.
9. Excellent verbal and written communication skills with the ability to respond to staff and public in a courteous and effective manner.
10. Ability to prepare and maintain clear, concise, and legible security reports and detailed records.
11. Demonstrated experience working with a computer and the ability to utilize a variety of software, e.g. Microsoft Word and Excel, mainframe systems, divisional databases, etc.
12. Ability to compile accurate information and prepare effective reports and correspondence using a computer.
13. Ability to operate and monitor computerized security equipment.
14. Ability to work rotating shifts, weekends, and holidays.

1. Ability to use various tools and equipment related to the role including Personal Protective Equipment (PPE) i.e. baton, ballistic resistive vest, handcuffs, two-way radios, etc.
2. Ability to pass a thorough medical and physical examination.
3. Ability to successfully complete mandatory training and recertification as required by Corporate Security including, but not limited to, City of Toronto Use of Force and Foundational certification, management of resistive behaviour and de-escalation training, defensive tactics, handcuffing and baton use, Standard First Aid, CPR level 'C' and AED, WHMIS and other position related training.
4. Ability to comply with the Corporate Security Scheduling Policy.
5. Ontario Association of Chiefs of Police (OACP) Certificate is an asset.

We thank all applicants and advise that only those selected for further consideration will be contacted.

FedEx Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We currently have opportunities available where you are able to choose what days you want to work throughout the week and on weekends too! These opportunities are perfect for individuals who are interested in being able to balance their work and social life, whatever that may be!

Wage - $18.98
Location - 495 Eastchester Avenue St. Catharines, On L2M 6S2

· Shift times: Monday to Saturday (Saturday is critical)
** Our Flex Driver role permits you to select shifts up to 8 hours in length, maximum of 40 hours per week.


FedEx Express will provide a vehicle for you to complete the deliveries
It also comes with:
· Personal Spending Account of $300 – eligible after 200 hours of work
This can be put towards child care services, elder care expenses, domestic services such as house cleaning and much more!
· Tuition Reimbursement of $1000 – eligible after 200 hours work
Encourages employees to attain additional formal training and pursue continuing education
What do we need from you?
· High school diploma/educational equivalent
· Valid driver’s license or provincial graduated license (dependent on province)
· Ability to lift 25lbs


If this sounds like something that would be a good fit for you, apply now! We can’t wait to speak with you.

If we’re going to work together, let us first introduce ourselves – because we are proud of our team at FedEx Express Canada. You know us as a global transportation company – and we’ve shipped some pretty interesting things over the years like part of the ship’s hull of the Titanic, a windmill, race cars, a helicopter, the shark from Jaws and a lot of panda bears who get their own chartered airplane!

So, let’s get started telling you why you might be the perfect fit for our team. If you are a positive, high energy person with experience in Sales, we have a great job for you!
                                                                                
We’re looking for an Account Executive – Inside Sales and we promise it’s a really fun role! You get to:

This job might be for you if you:

• Thrive in a dynamic environment where you are comfortable working cross functionally in preparing and presenting proposals to maximize revenue and yield while selling the FedEx Canada portfolio of products
• Enjoy developing, preparing, and executing formal presentations that are tailored to meet our potential/existing customers' needs.

And - we'd love if you’re really good at the below as well:

• Maintaining our sales force automation tool (iSELL) on all FedEx sales related activities up to and including 'customer profiles, sales pipeline, sales calls, reporting closes, etc.
• Coordinating frequent visits and developing clear and effective written proposals and presentations to existing and prospective customers
• Researching and analyzing your territory’s sales potential, and determining the value of existing and prospective customers to the organization

So what do you need to do all of this? How about…

• University degree required
• Basic level of proficiency in MS Office: Excel, PowerPoint, Word and Outlook;
• 1 year of B2B sales experience
• Knowledge of Internet/Intranet;
• Outstanding presentation skills, communication and rapport building capabilities
• Strong experience surrounding contracts/negotiation

Some awesome perks to working at FedEx:

• A competitive salary and incentives
• A progressive benefits programs, including health and dental coverage and pension plan
• A Career Investment Fund with up to $5k a year for programs or tuition reimbursement
• Strong Community Service programs including diverse volunteer, charity, and fundraising initiatives to give back to both local and global communities
• Discounted FedEx services, flights, hotels, entertainment and car rentals
• A fun and diverse team who voted FedEx a best employer and a great place to work (we aren’t just saying that, it’s actually true)

We don’t expect you to deliver any helicopters or pandas – but if you can deliver on this exciting job opportunity, please attach your updated resume when applying. We thank all applicants and we will contact you directly – by email, not by FedEx – if selected for an interview.

As a Software Developer -Test Automation you’ll be working on our Platform Migration team at the Scotia Digital. You’ll work closely with multiple scrum teams to evangelize an emphasis on quality. You’ll contribute to highly applauded in house automation frameworks for UI, Microservices and Performance test.

Is this role right for you? In this role you will:

• You have an experience developing test automation frameworks in Java, python or React JS
• You have written moderate to complex code/scripts to test systems.
• Responsible for designing, developing and maintaining a modular, extensible and reusable test automation framework to enable the continuous testing in a DevOps environment
• Developing code to automate the testing (Unit/ Integration) of micro services (Rest APIs) and ensuring the adequate test coverage of the application code
• Partner with development engineers during story and task breakdown to develop test approach that effectively cover the functional and performance characteristics of a feature
• Building, maintaining, and improving the existing automation framework, test harness, and processes
• Be/become a SME on usage of entire application suite, processes, workflows, etc
• Working with Engineering team Management to improve the testing process
• Understanding of enterprise software design principles – architecture, design patterns, OOP
• Comfortable working in a self-guided manner with the ability to prioritize tasks and manage your own time efficiently, without direct input or oversight

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Good knowledge and experience in Java/ J2EE – at least 3 years
• Good knowledge and experience in Spring Boot – at least 2 years
• Strong knowledge of object-oriented software development best practices
• Strong experience in developing Unit Tests and Integration Tests using testing frameworks such as JUnit, TestNG, and RestAssured – at least 2 years
• Experience working in a DevOps environment. Experience with Java Build Tools: Maven or Gradle
• Familiarity with OpenAPI Specification(OAS)/ Swagger, YAML, JSON
• Knowledge/ experience in Java ORM Frameworks such as Hibernate, Spring DAO
• Exposure to RDBMS such as Oracle or DB2. Knowledge and experience with SQL queries
• Nice to have: experience in building, integrating and deploying web services (REST/ SOAP/JSON/XML)

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

DUTIES:

QUALIFICATIONS:

• Must have an Ontario Secondary School Graduation Diploma plus one (1) year of post secondary training from a Community College or Ontario Ministry of Education equivalency;
• Must have over five (5) years of work experience in a computerized traffic signal control or similar environment;
• Must have a current Certificate of Qualification (C of Q) as an Electrician 442A or 309A, including an apprenticeship, under the Tradesperson’s Qualifications Act, as offered through the Ministry of Training, Colleges and Universities.
• Must hold and maintain a current, valid and lawful Class ‘D’ Driver’s License with a ‘Z’ endorsement
• OR Must hold and maintain a current valid and lawful Class G Driver's Licence in accordance with the Highway Traffic Act, for the purposes of operating a City of Windsor vehicle and must attain a current, valid and lawful Class ‘D’ Driver’s License with a “Z” endorsement in accordance with the Highway Traffic Act, for the purposes of operating a City of Windsor vehicle within the probationary/confirmation period.  Failure to obtain a current, valid and lawful Class ‘D’ Driver’s License with a ‘Z’ endorsement in accordance with the Highway Traffic Act within the probationary/confirmation period will result in disqualification
• Must have proven oral and written communication skills;
• Given that this job is a new position a Physical Demands analysis will be completed with the incumbent after approximately six months of occupying the position.

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Windsor International Airport (“YQG”) is currently recruiting for the position of Temporary Full Time AP/AR Clerk for approximately one year to cover a maternity leave. We are looking for a detailed oriented individual which is able to maintain a high level of confidentiality. The ideal candidate will be reliable and highly adaptable in a professional environment and able to communicate with co – workers, customers, vendors and members of the public

Reporting to the Director of Corporate Services/CFO. This position will be responsible for full cycle payments, timely recording and processing of accounts payable invoices, investigation and resolution of discrepant invoices, recording airline movements and passenger statistics, as well as implementing process improvements. This position requires accuracy, organization skills and attention to detail is very important. This will directly support the department by carrying out related duties.

General Responsibilities:

• Maintain vendor database
• Manage purchase orders
• Match invoice, and purchase orders in preparation for AP data entry
• Verify, code and enter AP Invoices into QuickBooks
• Process cheque payments and prepare documentation for wire transfers and EFT’s in a multi currency environment
• Scan and maintain documents in the AP archive folders
• Review vendor statements, to ensure all invoices are entered on a monthly basis
• Contact the vendor to resolve discrepancies
• Maintain AP working papers and required spreadsheets
• Assist with account collections
• Reconciliation and payment of purchasing cards
• Ensures all scheduled and non-scheduled air traffic landings and passenger data is accurately recorded
• Provide financial support to other departments and tenants as required
• Perform vendor and expense account reconciliations as directed
• Daily mail distribution
• Collect and review insurance certificates for all leases and contracts
• Assist with other general duties as necessary

Requirements/Qualifications:

• Post-Secondary Diploma in Accounting or related field
• 3-5 years of experience in a computerized accounting environment
• Knowledge of Accounts Payable processing
• Must have proficiency in QuickBooks, Excel. Microsoft 365
• Superior time management skills and the ability to handle multiple priorities.
• Ability to work independently or as part of a team with minimal supervision.
• Sound knowledge of accounting principles and analytical processes
• Ability to multi task and problem solve
• Ability to obtain and maintain the appropriate level of Transport Canada Airport Security Clearance.
• Must be qualified to legally work in Canada
• Must be able to provide a satisfactory police clearance certificate
• Must abide by all Occupational Health and Safety requirements

DUTIES:

• Reporting to the Cultural Development and Willistead Manor Coordinator, Ojibway Naturalist and Outreach Coordinator, Museum Windsor Curator and/or designate(s), this position will be responsible for:
• Greeting visitors and conducting educational programs and tours which may include responsibility for directing the activities of scheduled bus trips, rental functions, acceptance and direct deliveries for events, and other functions related to the activities of the assigned facility.
• Will be responsible for providing accurate information and must be knowledgeable regarding facility rentals and assigned facility programs and features.
• The incumbent will maintain excellent customer service and public relations at all times. 
• Responsibilities of the incumbent will include completion of daily logs, statistical data, cash handling, and ensuring the safety of customers;
• May be required to handle wildlife or artefacts;  
• Will be cognizant of building/equipment concerns and cleanliness of the environment and will be responsible to notify supervisor of any issues or concerns that may arise. 
• Will be responsible for completion of daily logs, statistical data, cash handling, and ensuring the safety of customers.
• Will maintain excellent customer service and public relations at all times.
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health & Safety Program. 
• Will perform other related duties as assigned.

QUALIFICATIONS:

• Must be a minimum of 16 years of age at time of employment.
• Must have completed an Ontario Secondary School Grade 10 education or will obtain Grade 10 within 1 year of hire date or Ontario Ministry of Education equivalency.
• Must have up to (3) months experience in a recreation field.
• Must hold by date of hire and maintain current and valid Standard First Aid and CPR certification obtained from a first aid training provider approved by the Workplace Safety and Insurance Board (WSIB), for the full term of employment;
• Education in environmental or biological studies considered an asset.
• Local and/or Natural History knowledge considered an asset.
• Experience working with computer programs such as MS Office Suite of Products including Word, Excel, PowerPoint, Outlook, and ActiveNet or similar program will be considered an asset.
• Proficiency in French language considered an asset.

POSTING PERIOD:  Friday, March 1, 2024 at 8:30 AM to Friday, March 29, 2024 at 4:30 PM

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

DUTIES:

Reporting to the Director of Care or designate, this position will ensure quality care is provided to residents on a 24-hour basis through delegating work of all staff on the unit, in accordance with legislated standards of the Ontario College of Nurses, the Ministry of Health and Huron Lodge Policy Manuals. Responsible to ensure that staff work in a safe and healthy manner in accordance with Huron Lodge and Corporate policies and procedures and the Occupational Health & Safety Act and accompanying regulations; Duties as assigned under Emergency Preparedness Plan; Attend all mandatory-in-service training; Maintain professional relations with residents, families, the public and fellow staff; All influenza vaccine/outbreak protocols must be followed on a yearly basis. Shifts will be rotated as required to meet the needs of the Home. Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program. Will perform other related duties as required.

QUALIFICATIONS:

• Must hold and maintain a current Certificate of Registration with the College of Nurses of Ontario as a Registered Nurse;
• Must have experience in nursing within the last five (5) years;
• The physical demands analysis associated with this job indicates a medium level of work;
• Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job;
• Must communicate with the general public and fellow staff in a courteous and tactful manner;
• Previous experience in the field of geriatrics will be an asset;
• Verification of a current HeartSaver Level A plus current First Aid Certificate will be deemed an asset. 
  HOURS OF WORK: 
  07:00 hours – 15:00 hours. (Day Shifts)
  15:00 hours – 23:00 hours. (Evening Shifts)
  23:00 hours – 07:00 hours. (Night Shifts) 

POSTING PERIOD: Wednesday January 17, 2024 at 8:30 AM to Friday, April 26, 2024 at 4:30 PM

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Description

In this role you will provide desktop support for Information Technology hardware and software, and will provide implementation support for IT projects.

Major Responsibilities:

The primary responsibilities as a Technology Analyst 2 will be varied. Specifically, you will:

• Provide desktop support for Information Technology hardware and software.
• Respond to enquiries from users regarding Information and Technology problem and service requests.
• Consult with users concerning hardware/software problems and provide technical assessment, analysis and resolution of problems and issues.
• Extract information required to diagnose and resolve problems.
• Install and configure desktop-related hardware and software.
• Implement City-wide and Divisional hardware and software upgrades and projects.
• Co-ordinate and/or escalate with internal and external groups, including vendors, on resolution of technical problems.
• Follow up on problems and keep users informed until the problems are resolved.
• Participate in team projects and make recommendations to enhance the quality and efficiency of support.
• Provide inputs to the developments and improvements to current environment, policies and processes.
• Provide training to clients in use of desktop technology.
• Prepare documentation to facilitate transfer of knowledge.
• Provide input for statistics and drafts summary reports.
• Document solutions to hardware/software problems for users and other IT staff.
• Collect and maintain asset inventory. Dispose of hardware and software.
• Perform desktop-related IT tasks in response to issues, client service requests, and operational requirements as assigned.
• Travel within the City of Toronto as required. Travel to other GTA locations for training and adhoc computer support.

Key Qualifications:

Your application for the role of Technology Analyst 2 should describe your qualifications as they relate to:

1. Post-secondary education in a computer-related field, or the equivalent combination of education and/or related Tier 2 Desktop Support experience.
2. Experience in a large, diverse computing and customer support environment providing desktop support.
3. Experience configuring and troubleshooting technical issues with Windows 10, Novell, MS Office Suite (Excel, Word, PowerPoint, Outlook) 2013 and Office 365, various web browsers, Desktop Imaging, and mobile computing devices, such as Tablets, Notebooks, Toughbook's, Smartphones and handheld devices.
4. Experience and strong working knowledge of the functionality of Active Directory, Enterprise Security Level software

 You must also have: 

• Ability to prioritize, plan, organize and work independently and cooperatively with others in a team environment.
• Possession of a valid Ontario class “G” Driver’s Licence and access to a properly insured vehicle.
• Ability to lift objects (up to 40 lbs).
• Ability to travel within the City of Toronto as required.
• Strong conceptual, analytical and problem solving skills.
• Commitment to customer service, performance quality and continuous improvement.
• Excellent communication skills with the ability to convey, clearly and effectively to a variety of audiences.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Work Location: East York, Metro Hall and Etobicoke