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The Industrial Electrician will be responsible for effective troubleshooting, repair, installation, and preventative maintenance of facility electrical distribution systems and equipment in an industrial setting. They will ensure safe plant operations and a safe working environment for all employees.

Any MLF team member interested in being considered for this role are encouraged to apply online by December 19. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Read and interpret drawings, blueprints, schematics, and code specifications to determine lay-out of industrial equipment and installations
• Conduct planned preventive & predictive maintenance and keep maintenance records
• Actively participate in preventive maintenance program on building equipment processing equipment daily
• Efficient production equipment set up, inspection and shutdown of all related equipment when required, including process changeovers
• Assist in planning, organizing of work activities (drawing interpretation, parts preparation)
• Program, troubleshoot, maintain and repair industrial equipment and automation including PLCs, HMI, frequency drives, temperature control and other related devices

What You’ll Bring:

• Certified Journeyman Electrician with 1-2 years’ experience. Preference to those with proof of completing the Industrial Apprenticeship Program
• Knowledge of conveyors, motors, pumps / compressor, electrical / electronic controls and high speed packaging equipment
• Strong working knowledge of HMI's, electric motor controls, programmable logic controllers, basic wiring circuits and skills necessary to safely test common electrical systems and make minor repairs where permitted
• 442A or 309A license required

What We Offer at Maple Leaf Foods:

• • Be part of a company with an inspiring and unique vision, with a deep commitment to sustainability and expanding its leadership in sustainable protein across North America
  • Professional and career development opportunities, supported by our commitment to talent development through our partnership with the Ivey School of Business. 
  • Competitive Health and Wellness benefits 
  • Defined Contribution Pension Plan
  • Commitment to Learning – courses, resources and tools provided to all employees
  • Employee Assistance Program

Join a dynamic team representing the #1 Halal brand in Canada: Mina as well as new up and coming South Asian brand, where respect, collaboration, and growth are at the core of everything we do. This role offers a unique opportunity to celebrate and elevate the rich cultural heritage of South Asian traditions while driving the growth of an authentic Halal brand. As a Brand Marketing Associate, you will play a critical role in shaping the brand's narrative and future. You'll bring a passion for storytelling and consumer-focused marketing, paired with a strategic, results-driven mindset to deliver meaningful, profitable growth. This is your chance to work on culturally significant and leading these brands blending authenticity with innovation. Your work will focus on brand stewardship, strategy development, impactful communications, and leveraging analytics to make data-informed decisions, all while championing the values of Halal and South Asian communities.

Any MLF team member interested in being considered for this role are encouraged to apply online by December 23.   Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Brand stewardship
• Brand communications
• Digital and social content creation
• Shopper marketing
• Packaging design
• Brand analytics and measurement (Nielsen, shipments, communication KPIs)
• Brand development progression (share/sales/profit) across multiple categories and channels
• Brand planning rhythms
• Collaboration with category marketing teams
• Budget management

 More details about the role:

• Proudly act as brand steward for brands, ensuring all articulations (360 communication, media, products, packaging) always remain true to clearly defined brand manifesto, principles, and standards.
• Lead our Community Outreach Program, fostering meaningful connections with new Canadians and introducing them to our Halal and South Asian brand. You'll design impactful initiatives, host engaging events, and build partnerships that celebrate cultural diversity and create a sense of belonging. Through your efforts, you'll ensure the brand becomes a trusted and valued part of their journey in Canada.
• Work with various leading agency teams to develop breakthrough consumer communications and media plans from ideation to launch, while collaborating with all key internal and external stakeholders to achieve alignment. 
• Lead, develop and manage digital and social content creation & approvals for your brands online channels, along with scheduling and analytics.
• Co-creation of shopper marketing programs (both national and ASPs) to ensure your brand is executed with excellence, balancing brand authenticity and ability to plug-in to customer strategies. Lead post-mortems on all programs to ensure continued optimization with learnings.
• Own the briefing and execution of all packaging design projects for existing & new products, ensuring brand consistency, with design and claims optimization across multiple categories and/or sub-brands.
• Understand brand analytics and measurement (Nielsen, shipments, communications KPIs) to gather insights to drive recommendations for the brand moving forward, inclusive of brand campaign post-mortems.
• Support brand development share/sales/profit progression across multiple categories and channels, inclusive of supporting annual brand planning rhythms (i.e., Key Issues, Key Strategies, annual brand priorities).
• Liaise with Maple Leaf Foods Category Marketing teams to ensure clear understanding of category issues/needs to deliver plans that answer the brief.
• Ongoing planning and budget management and strategy to ensure timely spend with optimized ROI.

What You’ll Bring:

• The ideal candidate brings a deep understanding of the diverse cultural, culinary, and community traditions connected to halal products and South Asian cuisine. You have lived experience or meaningful exposure to the values, practices, and preferences of the communities we serve, enabling you to authentically connect with our target audiences and elevate both our halal and South Asian brands.
• 2+ years in Brand Marketing role, or related agency experience in marketing and/or shopper marketing
• A passion for brands, communication, strategy, consumer insights and storytelling.
• Post-secondary education
• Proven creativity coupled with sound business judgement and an entrepreneurial spirit
• Outstanding communication (written & oral)
• Proven ability to build productive internal and external relationships
• Exceptional project management skills and highly detailed oriented
• Appetite for continuous learning
• Ability to understand and interpret data to build insights

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

• Posting Period: 09-DEC-2024 to 10-JAN-2025
•  

Recognized as one of Greater Toronto’s Top Employers for 2024, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability, and fairness, and we embrace the diversity of the people we work with and serve.

The City of Toronto’s Occupational Health, Safety & Wellness team is growing!  Come join our team as a Disability Management Consultant, providing direct disability management services to our City divisions. 

Reporting to the Manager, Occupational Health, Safety & Disability Management, you will be a key member of a team of professionals providing a range of expertise, consultation and advice to management in all aspects of disability management and applicable collective agreements, policies and procedures. You are a solutions-oriented leader with considerable knowledge of occupational (WSIB) and non-occupational disability management, as well as short-term and long-term disability, return to work and attendance management.

What will you do?

• Participate on a team of People & Equity professionals providing consultation and advice to managers in all aspects of disability management.
• Provide consultation, interpretation and direct human resource services to a group of divisions in all areas of Disability Management such as planning, implementing, advocating, promoting and monitoring of occupational and non-occupational disability management strategies and programs.
• Responsible for all aspects of WSIB claims management utilizing the City's QuatroSafety system.
• Provide consultation on the assessment of return to work processes, accommodation and work modification needs. Provide guidance on an ongoing basis to management staff on disability matters, including consultation of return to work for injured or ill workers.
• Prepare regular summaries highlighting the progress of occupational and non-occupational disability management matters. Act as the client division's advocate and the City's representative with the Workplace Safety and Insurance Board, including at WSIB and Workplace Safety and Insurance Appeals Tribunal hearings.
• Ensure the development and/or facilitation of an array of training programs related to Disability Management. 

What do you bring to the role?

1. Post-secondary degree or diploma in related discipline, (i.e. Disability Management studies, Accommodation Management, Human Resources, Health and Safety, etc.), or an equivalent combination of education and experience.
2. Considerable practical experience in disability case management, workplace accommodations and consultancy for both occupational (WSIB) and non-occupational injuries/illnesses
3. Working experience with WSIB policies, practices and procedures, including knowledge of the WSIB and WSIAT appeals process (i.e. preparing written submissions and appearing at appeals). Experience in WSIB management for a Schedule 2 Employer is an asset.
4. Considerable experience with data management and reporting systems for disability management, such as Quatro Safety or equivalent.
5. A thorough working knowledge of obligations and requirements related to the Workplace Safety and Insurance Act and WSIB policies, the Occupational Health & Safety Act and Regulations, collective agreement obligations, and sound human resources practices.
6. Excellent communication and human relations skills.
7. Highly developed analytical and problem-solving skills.
8. Excellent consultation skills at all levels within the organization.
9. Strong interpersonal skills with the ability to communicate effectively and maintain productive working relationships with managers, employees, union officials and external stakeholders.

What We Offer:

• We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
• A strong benefits package which includes competitive salaries, vacation and other unique offerings.
• We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
• We support ongoing learning and development and offer educational opportunities with tuition subsidies
• Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion

NOTES: Other potential locations for future vacancies could include:  Scarborough Civic Centre, Etobicoke Civic Centre, Metro Hall or 4330 Dufferin Street.

The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Responsible for end-to-end delivery of assigned projects.  
• Creates and implements successful project plans.
• Oversees the activities of project team members and monitors project task completion. 
• Determine and Manages resource and budget requirements, cost estimates, and timelines.
• Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability. 
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensure timely completion.
• Proactively Communicates project status, information and actions to relevant concerned parties.
• Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
• Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
• Oversight for assigned project estimating, sub-trade selection and project strategy.
• Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams 
• Collaborates with project concerned parties, defines project scope, deliverables, and requirements. 
• Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
• Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)

Client Relationship Management

• Develops and maintains effective relationships with clients. 
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

• Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
• Possess 2-4 years of General Contractor, Interior fit out project experience.
• Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Project Budget management – proven ability and experience in developing and managing budgets.
• Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
• Working knowledge of the provincial building code and standards.
• Demonstrate strong leadership qualities and the ability to work independently.
• Proven track record working in a complex, fast paced environment with multiple client projects.
• Demonstrate experience working with other consultants and contractors, and coordination of major projects.
• Have excellent problem solving and decision-making skills.
• Strong knowledge of engineering concepts, methods, and standards.
• Relationship building – proven ability and experience in building and maintaining effective relationships.
• Client management – proven ability and experience in managing client relationships and expectations.
• Client service orientation – strong client service orientation.
• Experience with pre-construction process.
• Vendor management – proven ability and experience in managing vendor performance.
• Construction project management experience in medium to high-risk environments is an asset.
• Understanding of Petroleum Safety Standards is an asset
• Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
• Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications. 
• Valid Driver’s License.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
• Project Management Institute (PMI) Certification.

The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Responsible for end-to-end delivery of assigned projects.  
• Creates and implements successful project plans.
• Oversees the activities of project team members and monitors project task completion. 
• Determine and Manages resource and budget requirements, cost estimates, and timelines.
• Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability. 
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensure timely completion.
• Proactively Communicates project status, information and actions to relevant concerned parties.
• Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
• Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
• Oversight for assigned project estimating, sub-trade selection and project strategy.
• Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams 
• Collaborates with project concerned parties, defines project scope, deliverables, and requirements. 
• Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
• Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)

Client Relationship Management

• Develops and maintains effective relationships with clients. 
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

• Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
• Possess 2-4 years of General Contractor, Interior fit out project experience.
• Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Project Budget management – proven ability and experience in developing and managing budgets.
• Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
• Working knowledge of the provincial building code and standards.
• Demonstrate strong leadership qualities and the ability to work independently.
• Proven track record working in a complex, fast paced environment with multiple client projects.
• Demonstrate experience working with other consultants and contractors, and coordination of major projects.
• Have excellent problem solving and decision-making skills.
• Strong knowledge of engineering concepts, methods, and standards.
• Relationship building – proven ability and experience in building and maintaining effective relationships.
• Client management – proven ability and experience in managing client relationships and expectations.
• Client service orientation – strong client service orientation.
• Experience with pre-construction process.
• Vendor management – proven ability and experience in managing vendor performance.
• Construction project management experience in medium to high-risk environments is an asset.
• Understanding of Petroleum Safety Standards is an asset
• Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
• Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications. 
• Valid Driver’s License.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
• Project Management Institute (PMI) Certification.

The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is knowledgeable in the full transactional details and accounting cycle and can effectively review all transactions within the portfolio and can communicate recommendations to senior stakeholders. Provides analysis, takes leads and makes recommendations for areas such as planning, forecasting, reporting, audit and process improvements. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Finance roles for different industry workstreams
• On account operations leadership roles in both Facility Management and Project Management

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance: 

• Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. 

Accounting  

• Complex transactional support for a process within an accounting cycle 
• Completes and resolves assigned complex or high volume account reconciliations  
• Identifies and resolves complex transactional accounting discrepancies.  Recommends solutions for accounting discrepancies and seeks involvement of management, where required 

Accounting Policy 

• Understand GAAP requirements relevant to the financial cycle or portfolio supported 

Audit Support and Controls 

• Intermediate understanding of internal/Client control requirements and seek guidance on complex areas. In addition to ensuring compliance. 
• Maintains accurate and complete records for audits 
• Gathers audit support data upon request 
• Liaises with auditors to review audit support 

Financial Systems 

• Intermediate level knowledge of current accounting systems and MS Office suite of software 
• Intermediate understanding and ability to document the transactional and financial data flows between relevant financial systems 
• Able to work with IT and operational teams on intermediate and more complex system setups, as well as recommend technology improvements related to Finance 

Planning/Forecasting 

• Prepares more complex forecasts (internal and external) with the appropriate back-up (including assumptions and calculations)  
• Responsible for partnering with stakeholders in preparation of forecasts   

Analysis 

• Prepares in-depth financial analysis (recurring and ad-hoc) and makes recommendations to internal and external stakeholders 

Reporting 

• Preparation and/or review of internal/external reports  
• Presenting reports to stakeholders 
• Prepares intermediate business cases 

Scope/Complexity 

• Single, high volume or multiple, low volume portfolios 
• With complex transactions 
• Some understanding of the broader portfolio 

Interaction with Stakeholder  

• Increased Stakeholder interaction  
• Consults with Manager for significant issues with recommendations 
• Generate transactional data and more complex analysis to support operational decision making, with recommendations 

Financial Management/Contract Interpretation 

• Strong understanding of financial obligations of portfolio and ability to investigate and interpret on areas as required. 
• Ensures portfolio deliverables of a financial nature are met in a timely and efficient manner 
• Monitors forecasted annual performance and recommends/assists in action plan 
• Seeks guidance on contract/portfolio financial terms and conditions for assigned accounts 

Process Adherence / Implementation 

• Understand complex business processes and ensures compliance and ensures appropriate documentation 
• Conducts root cause analysis on process gaps. Recommends major process improvements within assigned portfolio 
• Prepares draft policies and procedures 

Problem Solving 

• Identification of basic issues or discrepancies  

Technical and Business Knowledge 

• Has gained an intermediate level of understanding of the industry and business which they support.  Can answer basic questions regarding the general business. 
• Has cultivated relationships with operational counterparts and has earned trust as a business partner. 

KNOWLEDGE & SKILLS

• College/University graduation and CPA designation and 3-5 years of demonstrated experience
• Ability to communicate accounting principles to support procedures and to explain financial results within the team and to internal customers.
• Ability to complete and resolve assigned complex account reconciliation which sees the highest transaction volume or deal with multiple portfolios or business units.
• Ability to reconcile and resolve discrepancies between general ledger and sub ledger.
• Ability to identify and provide recommendations for issues and process improvement opportunities at account and business unit level following GAAP procedures.
• In-depth understanding of audit requirements within scope of responsibility.
• Ability to provide input to process documentations and business cases; write variance explanations, summaries of findings and recommendations.
• Advanced level knowledge of current accounting systems and MS Office suite of software

Licenses and/or Professional Accreditation

• Certified Professional Accountant (CPA)

What you’ll do:

The Senior Information Security Specialist, Governance and Compliance will lead the charge in maintaining cyber security policies and standards, responding to regulator and auditor inquiries, and providing an advisory function to the business surrounding cyber security governance.

• Provide senior level advisory services to cybersecurity, technology teams, and business team members, as required

• Create and maintain cyber security policies and standards

• Manage the cyber security policy exemption management processes by assessing policy exception requests, maintaining the exception workflows, and updating and keeping current the exception database

• Respond to external inquires regarding cyber security (e.g. ESG, regulators, etc.)

• Analyze and assess cyber security related business scenarios and prepares/presents position papers providing risk-based recommendations to assist the leadership team in making informed decisions

• Oversee and provide guidance on the cyber security configuration compliance management program for both on prem and cloud environments

• Oversee and provide guidance on the cyber security vulnerability, configuration & patch remediation management programs

• Oversee and provide guidance on the Cloud security compliance management program

• Design and perform annual reviews of configuration benchmarks for teams to follow for new and existing systems

• Keep current with ongoing trends and changes within the cyber security community

What you bring:

• University degree preferably in an IT related discipline

• CISSP, and/or CISM, and/or CISA, and/or CRISC designations would be an asset

• 8-10+ years experience in information security, and/or IT Audit/Compliance, and/or external audit

• Extensive experience with governance and risk policy review, creation, and implementation, particularly concerning Azure cloud

• Strong understanding of IT, cloud and cyber security concepts and best practices

• Strong technical writing skills for the creation of new security polices and controls

• Understands cyber security risks and control frameworks including NIST CSF, CIS, COBIT 5, PCI DSS, accepted CIS benchmark, MS Azure security benchmark and ISO 270001

• Extensive experience with Microsoft Azure Portal/Security Center to monitor and manage vulnerabilities, security policy compliance and all outstanding Microsoft recommendation

• Understanding of Agile concepts and practices

• Ability to communicate and influence effectively at all levels from technical staff to company leadership team

• Proven ability to weigh business needs with information security priorities and make sound risk-based judgement calls

• Experienced with analyzing and assessing cyber security related business scenarios, performing risk assessments, and preparing position papers outlining sound, risk-based recommendations

• Experienced with analyzing and assessing cyber security policy exception requests and providing risk-based recommendations

• Experience overseeing cyber security configuration compliance programs

• Experience overseeing cyber security vulnerability & patch management programs

• Experience overseeing Cloud security compliance management programs

• Experience with developing security baselines based on industry accepted CIS benchmark, MS Azure security benchmark, PCI DSS benchmark, etc. and conduct regular reviews to update existing custom baselines

• Experience with security assessment tools such as Tripwire, Nexpose, MS Defender, McAfee EPO, Kenna, etc.

• Technical knowledge including Linux, Windows, AIX, databases, network and security appliances and firewalls/IDS/IPS, web and cloud-based applications, secure coding practices, and cloud security

• Highly proficient with MS Office suite of products

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

This position troubleshoots, calibrates, and adjusts plant floor devices as necessary to maintain optimal performance of plant floor equipment. This position sorts calls and breakdowns and expedites their completion. This position provides information to maintenance mechanics on how to complete required repairs to resolve breakdown situations. This position assists in solving the daily problems inherent in keeping the conveyors or physical facility in good working order.

Responsibilities:
Responds to internal customers.
Responds to facility alarms and emergencies.
Troubleshoots problems that arise.
Performs preventative maintenance.

Qualifications:

Bachelor's degree or international equivalent in engineering - Preferred
Programming experience including troubleshooting, basic understanding of networks, motor control theory, and operation including basic AC and DC electrical troubleshooting - Preferred
Proficiency in Microsoft Office products
Ability to read and interpret electrical schematics and elementary diagrams

12/19/2024

Address:

17600 Yonge Street

Language capabilities: Mandarin and Cantonese

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Customer Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.

• Leveraging Technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Oakville-2530 Postmaster Dr

Employment Type

Regular

Weekly Hours

15

Skills

Accountability, Banking, Client Service, Customer Engagement, Customer Experience (CX), Financial Products, Problem Solving, Teamwork