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What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Goal-oriented individual with a demonstrated passion for putting clients first.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• Eagerness to learn and determination to succeed

• Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry
• Mutual Funds accreditation

Is this job right for you? Check out our video and decide for yourself!

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

9202 HWY 17:BRUCE MINES

BRUCE MINES

Canada

0

Part time

PERSONAL & COMMERCIAL BANKING

Casual

Salaried

2024-11-29

2024-12-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

If you are passionate about leading the delivery of high quality information technology solutions, you will contribute, oversee and advise the Software Testing and Quality Assurance practice for a diverse array of Technology Services, projects and operational initiatives when you join the City of Toronto as a Quality Assurance Integrator.

As a Quality Assurance Integrator (Quality Assurance Lead), you will bring subject matter expertise to technically lead the modernization of the Quality Assurance (QA) practice at the City of Toronto. In this role, you will be responsible for defining test strategies, providing technical advice in the planning, designing and testing of technology solutions with an emphasis on test automation in Agile, DevOps and traditional (waterfall) environments. You will rely on strong functional/technical expertise and skills to effectively evolve manual software testing practices to the implementation of automated test scripting. You will also help ensure user expectations are met during the testing process, by maintaining a strong customer focus. When advising projects, you will utilize your interpersonal communication skills and work effectively with team members across the organization.

Major Responsibilities:

Your responsibilities as a Quality Assurance Integrator (Quality Assurance Lead) will be varied. Specifically, you will:

• Perform a key role in supporting and elevating the software Quality Assurance (QA) practice through the development of an effective Test Automation Framework based on QA principles, best practices and industry standards in environments where Agile (Scrum, Kanban), CI/CD, DevOps and traditional Waterfall methodologies are utilized.
• Leverage technical knowledge and experience to help design, guide and review all layers of Test Automation in every stage of the development cycle, such as Unit, Functional, Component, Integration etc., and supporting the implementation of a TDD/BDD development model amongst others.
• Collaborates and works closely with Program Management Offices and operational (sustainment) initiatives to devise quality strategies for the effective delivery of solutions in compliance with QA policies, standards and procedures. Provides reports on tests results, provides feedback and raises any issues or concerns that could have implications in the delivery of solutions.
• Advises on the development, maintenance and execution of Test Automation practices for, functional, regression, integration and end-to-end testing.
• Recommends software test automation approaches based on project needs and sustainment plans.
• Leads the establishment of a performance measurements model for overseeing end-to-end quality control and compliance in the delivery of technology solutions. Perform regular audits to ensure proper adherence to QA process and standards.
• Provide critical insight and develop reports on quality measurements (KPIs) and QA compliance to drive discussions towards quality improvement.
• Oversee or execute as required performance (load/stress) testing activities using existing or new tools. Interpret test results, produce reports and report back any significant risk concerns.
• Supervise, motivate and train staff, ensuring effective teamwork, high standards of work quality, continuous learning and innovation.
• Manages, leads and/or oversees as required the Software Quality Assurance component of large IT initiatives.
• Collaborates with project teams on the definition of test strategies and test plans to ensure the final product meets the clients' requirements.
• Manages, advises and/or oversees on the User Acceptance Testing procedures and Quality Assurance measures for projects and attends project meetings as required.
• Ensures that a proper gating criterion is applied through the execution of the project. Checks for compliance as it receives the Development team's unit and sub-system integration testing results.
• Supervise the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work; authorize and coordinate vacation and overtime requests; and monitor and evaluate staff performance, approve salary increments, hear grievances and recommend disciplinary action when necessary.
• Provide input when required into the assigned budget. When requested ensure that expenditures are controlled and maintained within approved budget limitations.
• Lead different forums such as communities of practice, working groups, etc. where sharing knowledge/technical expertise with fellow QA team members is required.
• Recommend and implement quality assurance requirements consistent with the Municipal Freedom of Information Privacy and Protection Act (MFIPPA) as well as corporate and legislated standards related to confidential data.
• Provide leadership during the procurement process related to evaluating, and recommending technical solutions with regards to quality assurance.
• Propose and implement plans in support of continuous process improvements including opportunities to enhance the Software Testing Methodology, QA Standards, process and procedures.

Key Qualifications:

Your application for the role of Quality Assurance Integrator (Quality Assurance Lead) should describe your qualifications as they relate to:

1. Post-Secondary education in Computer Science or in "STEM" (Science, Technology, Engineering and Math) disciplines, Electronic Engineering or equivalent and considerable experience working within an organization with a Quality Assurance Center of Excellence or on large-scale information technology projects.
2. Extensive progressive experience in a lead Quality Assurance role for large, complex IT solution delivery projects within a mixed environment setting (web based, cloud based, mobile, etc.) with hands-on experience in all facets of QA testing (unit, functional, integration, system, regression, performance and acceptance) in an Agile, DevOps, CI/CD and traditional waterfall (SDLC).
3. Extensive experience in using Test Automation and in building Test Automation frameworks applicable to Agile, CI/CD and SDLC software delivery models with focus on all layers of Test Automation (i.e. Unit/ UI/ Component/ Integration/ System/ End-to-End) leveraging commonly used tools (i.e. Micro Focus-UFT, Selenium, etc.) in various platforms.
4. Considerable experience working in a SCRUM and Kanban agile software development environment overseeing QA activities reviewing and analyzing business requirements, functional specifications and/or User Stories.
5. Experience using Defect tracking and Test Management tools JIRA, X-Ray, Visual Studio, Confluence,  OpenText ALM etc.), performance (load/stress) testing tools (Jmeter, Load Runner Enterprise, etc.) and other relevant technologies such as, Cucumber Testing Tool (BDD), Gherking language, Serenity (BDD), GitLab, etc. that enable a "Shift-left" testing mindset.
6. Experience in developing test scenarios, test cases, test scripts and test data, executing the tests and analyzing the test results, recording bug/defects and issuing and assigning preliminary severity level in a Defect Tracking System.
7. Solid understanding of System Development Life Cycle, Defect Life Cycle and Testing Life Cycle with a strong knowledge and/or experience with manual testing practices.
8. Excellent verbal and written communication skills, able to effectively communicate in cross functional groups. Comfortable working in a fast-paced dynamic environment.
9. Expert problem solving and effective analytical skills with strong attention to detail.
10. Excellent organization and time management skills, as well as strong influencing and negotiating skills to achieve results.
11. Certification in Software Quality Engineering or equivalent is an asset.

The Buildings and Systems Engineering (BaSE) Supervisor is responsible for safeguarding UPS assets, including buildings, equipment, and grounds, while ensuring compliance with environmental, safety, and labor regulations.

This role involves overseeing facility maintenance, housekeeping, and conveyor system reliability. This includes the oversight and management of both unionized and non-unionized employees who will directly report to them.

The BaSE Supervisor also manages construction projects, ensures adherence to UPS building standards, and provides technical and regulatory expertise across multiple domains.

Job Type: Full time, Permanent

Work Location: 12424 Dixie Rd, Caledon, ON L7C 2L8, Canada

Workdays: Monday to Friday

Shift Hours: 10:00 AM to 6:00 PM

Key Responsibilities:

Facility Maintenance & Compliance:

• Oversee maintenance, housekeeping, and labor compliance across automated hub
• Ensure adherence to UPS Hazardous Materials Procedures and international/national regulations for transporting regulated goods (e.g., hazardous materials, tobacco, alcohol)
• Conduct audits, facilitate Corrective Action Plans (CAPs), and deliver employee training on compliance requirements
• Ensure regularly scheduled maintenance is completed timely and effectively, and all deficiencies are corrected
• Oversee invoicing and manage costs for planned and emergency maintenance

Environmental & Safety Compliance:

• Monitor district-level environmental and safety compliance for automated hub
• Review facility regulations, perform audits, and analyze trends to address compliance issues

Conveyor Reliability:

• Manage mechanic dispatch for scheduled maintenance as well as emergency repairs
• Maintain an accurate record of the facilities inventory through CMMS
• Provide hands-on and remote support for conveyor or equipment related breakdowns and issues that arise during operations.
• Generate reports outlining overall system effectiveness and reliability

Technical Support:

• Provide guidance to Plant Engineering Information Systems (PEIS) personnel and users.
• Maintain and update documentation for UPS building standards and specifications.

Construction Project Management:

• Manage low to moderately complex construction projects, such as conveyor installations and facility modifications.
• Ensure projects adhere to contract documentation, timelines, and cost control measures.
• Provide drafting and web support services for construction documentation.

Qualifications:

• Knowledge of facility maintenance and conveyor systems.
• Familiarity with hazardous materials procedures and regulatory compliance.
• Proficiency in software and hardware development and deployment.
• Experience managing construction projects and ensuring adherence to timelines and budgets.
• Strong analytical, organizational, and communication skills.
• Exposure to/Understanding of Automation in some regards, preferably in relation to conveyance, sortation, and building systems

Additional Skills:

• Ability to oversee multiple projects simultaneously in a dynamic environment.
• Knowledge of environmental and safety regulations at the district level.
• Experience with drafting, designing layouts, and maintaining technical documentation.

The Early morning Warehouse Worker position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading them into and out of UPS package delivery vehicles and trailers.

Job Type: Part-Time – Permanent

Work Location: 60 Midpark Rd, London, ON

Workdays: Monday to Friday

Shift Start Time: 1:00 AM thru 6:00AM (Flexiablility with start time required)

Shift End Time: 9:00 AM to 10:00 AM *(Start and finish time will vary with operational needs) *

Wage: $17.30/hr

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

Responsibilities and Duties:

• Load and unload packages into package delivery vehicles and trailers
• Learn and properly execute company-established package handling methods
• Sort and stock packages based on postal code

Qualifications / Requirements:

• Ability to lift up to 70 lbs. (32kg) without assistance
• Full availability to work Monday to Friday (all five days of the week)
• Ability to read and memorize postal codes
• Comfortable working in a fast-paced and physically demanding environment
• Comfortable working inside truck trailers and package delivery vehicles
• No prior experience required

Compensation and Benefits:

• $17.30/hr and automatic progression as per the existing Union Collective Agreement to $30.09 per hour after 48 months of service
• Tuition reimbursement of up to $9,000 per year
• Extended health and dental benefits after one year of service
• 2 weeks of paid vacation after one year of service
• Immediate access to UPS ‘Employee Discounts’
• Paid training
• Opportunity for advancement within a Fortune 50 Company.
• Free onsite parking.
• Pension Plan
• Personal Paid Days off
• Employee Referral Bonus Program (conditions applied)

Expenses/ Working Conditions:

• Monthly union dues (approximately $52/month)
• A union initiation fee of $50 (will be deducted after completing 90 working days with UPS)
• Exposed to changing temperatures while working in a warehouse environment

Of Note:

• In our industry, this position is also known as Warehouse Worker Warehouse Associate Sorter Loader/Unloader and Shipper/Receiver

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
• Provides orientation to new staff and ongoing training and re-certification of all clinic staff in policies, procedures and medical directives, as well as in the development of appropriate sexual health knowledge, skills and judgement
• Provides leadership and input into various workgroups regarding policy and procedures, audit of clinic practice and staff orientation and ongoing educational needs
• Assists in program planning, development, implementation and evaluation, and in the development, implementation and evaluation of policies, procedures and medical directives using best practices.
• Assists in the development and implementation of quality assurance measures and monitors efficacy and efficiency of services
• Provides consultation to staff regarding management and follow-up of specific clinical situations. 
• Responds to staff concerns regarding clinical situations, interpretation of policy and procedures and medical directives with respect to issues involving health history physical assessment, ordering of appropriate laboratory tests and therapeutic treatments, including the provision of pharmacotherapies
• Provides service routinely as a Nurse Practitioner in a multi-disciplinary team to sexual health clients as needed.
• Performs advanced health assessments and diagnosis including physical exams and specimen collection, including venipuncture, and ordering laboratory tests.
• Provides and administers treatments based on prescriptions, wart treatments and injections
• Provides counselling, education, therapeutic advice to sexual health clinic clients to promote health, and wellness and prevent disease and illness
• Consults with community agencies and/or health care specialists on clinical practice issues
• Assists in dealing with public complaints or difficult client situations
• Identifies and corrects situations that compromise workplace health and safety
• Provides coverage for the Sexual Health Managers as needed
• Participates in providing 24 hours a day, 7 days a week managerial coverage for urgent public health issues and emergencies involving communicable diseases
• Maintains certification as a nurse practitioner (Registered Nurse - Extended Class) in Ontario

Key Qualifications:

1. A current Nurse Practitioner Primary Care Master's Degree or Certificate of Competence in the Extended Class in Primary Health Care from an educational program recognized by the College of Nurses of Ontario.
2. Current certification with no limits on ability to practice as a Nurse Practitioner/RN (EC) from the College of Nurses of Ontario.
3. Considerable experience in a primary care setting.
4. Experience in the delivery of sexual health clinical services.
5. Experience in supervision and/or leadership of staff.
6. Experience in program development, training and evaluation.
7. Ability to prepare reports and deliver effective presentations.
8. Possession of a valid Class "G" Ontario Driver's License and access to a vehicle is required.
9. Ability to work flexible hours. 
10. Familiarity with government legislation in the area of Occupational Health and Safety.

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be responsible for a designated zone of job sites contracted for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on quality control, health and safety & striving to exceed client expectations.

Key Responsibilities: Functioning as a core member of the operations team and in support to the Director of Operations the Cleaning Inspector will:

• Ensure client accounts are provided with a high level of service through supervision and coordination of activities by cleaners and Subcontractors
• Maintain operational continuity at job sites and attend to any day time emergencies
• Respond quickly and efficiently to all operational requests
• Report any safety or security issues to Operations department
• Perform internal audits, prepare reports of findings, and maintain records of corrective actions
• Inspect facilities to ensure safety and cleanliness standards are met
• Coordinate, review and report on the field quality inspections to ensure safety, security and cleanliness
• Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility issues efficiently
• Follow up with cleaners and Subcontractors to ensure they are completing all required tasks and are in compliance with relevant legislation, standard criteria and corporate policies.
• Ensure Subcontractors and cleaners are cleared/ trained through all security protocols
• Train cleaners and Subcontractors in performing duties
• Maintain work/periodic schedules according to client needs
• Demonstrate the values of the company and lead by example at all times in order to cultivate a culture of quality and best practices
• Monitor absences, turnover and ensure flexible cover arrangements within short notice
• Track inventory and equipment
• Protect company’s and clients assets from misuse and damage
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

Job Requirements:

• 2+ years of applicable experience in a Cleaning/ Service related field
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Valid Ontario driver's license and own vehicle
• Familiarity with janitorial/battery operated equipment
• Intermediate computer skills and knowledge of Microsoft Office Software 
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines.
• Effective attention to detail and a high degree of accuracy

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a client site setting. The noise level in the work environment is usually moderate

The Financial Shared Representative is responsible for accurate and timely processing of accounts payable payments according to established internal procedures

KEY DUTIES & RESPONSIBILITIES

Accounts Payable Processing

• Processes accounts payable payments in accordance to established processes
• Communicates with stakeholders such as suppliers to follow up, clarify information or resolve disputes (i.e. payment not made on time).  Escalates to management, where required
• Liaises with business unit leaders to obtain approval for payments
• Handles scanned documentations with low data recognition and data enters missing data
• Reviews documents for compliance and completeness against established requirements.  Identifies non-compliant items and missing information and obtains information to ensure compliance to established procedures and requirements
• Determines appropriate accounting codes to the documents according to business unit and expense/cost element type
• Performs mathematical calculations – additions, subtractions, multiplication and divisions – to verify for mathematical accuracy.  Identifies errors and liaises with appropriate stakeholder for resolution.  Escalates where required
• Validates accounts payable documentations against supporting documentations to ensure accuracy and completeness.  Identifies and resolves issues and discrepancies in transactional accounting.  Liaises with stakeholders and management for resolution
• Handles validation, matching, coding and approval exceptions.  Liaises with business unit leaders to obtain approval exceptions
• Prepares electronic fund transfers and cheques for payments
• Enters accounts payable transactions into accounting systems

Vendor Set Up Process

• Completes vendor set up requisitions and works with Supply Chain Administration to complete vendor set up

Audit Support

• Files, maintains and retrieves documentations for audit support
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

KNOWLEDGE AND SKILLS

• Community college diploma preferably in accounting
• 1 to 3 years of clerical accounting/accounts payable work experience
• Understanding of sales tax rules
• Ability to execute work according to established procedures
• Ability to identify and resolve accounts payable issues and discrepancies
• Ability to perform basic mathematical calculations – addition, subtraction, multiplication and division, along with ability to identify inaccuracies in data
• Ability to process a high volume of data requiring strong attention to detail and accuracy
• Ability to communicate effectively with others for the purpose of data exchange, clarification and dispute resolution
• Ability to exercise judgment
• Proficient with accounting systems, MS Office Excel and other MS Office software applications along with ability to quickly learn other information systems and software applications

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of:

• Certified Accounts Payable Professional designation from Certified Accounts Payable Association (CAPA)
• Certified General Accounting

You’ll be joining CIBC’s Enterprise Technology - Global Operations Workbench Technology (GOWT) Team. You’ll be at the heart of CIBC’s digital transformation, successfully delivering complex, enterprise-scale projects involving multiple back-end systems. As an Application Developer, you’ll assemble, implement and maintain easy, flexible, and personalized solutions that enhance the client experience. You’ll be involved in the planning and strategy for the technical design, development and integration of the applications.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Design and development - Perform application programming activities. Design the application's technical infrastructure using specific databases, programming languages, utilities, and testing approaches. Involved in design and development of cost-effective and innovative solutions. 
• Strategic planning – Part of developing multi-year technology roadmaps that align with the bank’s vision, strategy, and business goals. Develop multiple projects involving mid-tier and backend systems, new technology, and the enhancement of existing applications.
• Leadership skills - Act as Developer and involve in requirement analysis, prepare low level design, develop and deliver the code, take ownership of the development activities assigned and provide end to end support, collaborate with other development partners to resolve blockers quickly and be a good team player.

Who you are

• You can demonstrate 3+ years of experience in: Java, Spring Framework, REST API, MQ, JMS, SQL, Oracle Database and ORM’s like Hibernate. An Asset if you’ve worked with Azure Cloud and WebLogic.
• You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Development, Java Software Development, Message Broker, Microsoft Azure, Oracle, Oracle WebLogic, ORM Frameworks, RESTful APIs, Spring Boot, Spring Framework, Structured Query Language (SQL), Technical Designs

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Dundas & Bloor

Employment Type

Regular

Weekly Hours

15

Skills

Accountability, Client Loyalty, Digital Literacy, Financial Goals, Leveraging Technology, Mobile Banking, People Management, Prioritization, Problem Solving, Professional Etiquette, Standards Compliance, Teamwork

Overview