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As a Customer Experience Associate/ Beauport/ Permanent/ Part-time 11.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

The Supervisor, Customer Care is responsible for overseeing day to day customer care in a call centre environment with a focus on daily targets and deliverables, as well as team leadership.

How You’ll Help

• Development of a strong customer focused team, including training, coaching, supporting, and performance development, promoting a positive, open culture and working environment
• Monitoring daily productivity targets and working with staff to make improvements where required. 
• Works with and supports Customer Care Representatives to resolve customer concerns and issues, which may involve collaborating across Company departments and communicating with internal and external stakeholders
• Identify recurring issues and work with the team and managers to implement corrective actions and process improvements
• Other related duties as may be required

Your Skills & Experience: 

• Post-secondary education in Business Administration or other relevant field preferred
• Customer service and/or leadership training is a strong asset
• Minimum of 2 years’ experience in a customer service field, preferably in a call centre environment. 
• Experience in transportation is a strong asset
• Strong leadership skills, including the ability to motivate and engage a team to meet departmental targets
• Exceptional customer service focus and relationship building skills
• Must be proficient in MS Outlook, Excel & Word; AS400 – an asset; must possess the aptitude for learning new programs
• Excellent communication skills including the ability to relay information (verbal and written) between several parties 
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• English language skills required
• French language skills a strong asset
• Responsible for the performance and development of a team of Customer Care Representatives (12-15)
• Normally 40 hours per week, Monday to Friday; may be required to work different or additional hours from time to time

The Technician IV (Roving)– Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Technician IV is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Operates facility systems
• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Valid drivers’ license is required - company vehicle will be provided 
• Trade certification or license of the following - required:
  • Journeyman level Electrical license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems  within the limits of company policy and trade certification
• Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required 
• Submits all expenditures on a timely basis  
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

• Must be available for on-call/standby and emergency call-outs as they arise. Regular shift would be Monday - Friday 8am - 4:30pm
• Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

KNOWLEDGE & SKILLS

• 3-5 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:

• Must be capable of obtaining appropriate  security clearance where required
• Valid drivers’ license is required - company vehicle will be provided 
• Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
• Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

Licenses and/or Professional Accreditation

Trade certification or license in one or more of the following - required:

• Journeyman level Refrigeration license.  Gasfitter I or II license in addition to a refrigeration license
• Journeyman level Electrical license

The Technician III - Stationary is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III, Stationary is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.

• Other duties as assigned

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years’ experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance 
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment 
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency 
• Knowledge and understanding of Building Automation Systems (BAS)
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Knowledge and understanding of HVAC Systems

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required

You will discover

 Here's what eligible associates will be able to benefit from:

• Unique culture promoting inclusion
• Specific training and workplace resources to increase your skills
• Discounts on merchandise at all TJX Canada stores for you and your eligible family members
• Employee and Family Assistance Program

 You will do

A very varied job awaits you, we can assure you of that. The main responsibilities are:

• Greet customers in a friendly tone; know how to answer questions about items, pricing and brands and provide information about promotions, TJX Canada policies and procedures, events and store locations
• Handle daily deliveries, organization and layout of the warehouse; ensure that the merchandise has been received and processed, and that it is presented according to standards
• Demonstrate excellent customer service while executing refunds, merchandise exchanges and purchases in accordance with company guidelines
• Perform fitting room tasks: ensure the counter is clean, organized and have appropriate supplies properly stored and answer customer questions
• Click  HERE  to see a day in the life of an associate

You will bring

To start a career with us, here's what you'll need:

• High school diploma or equivalent work experience
• Excellent customer service, communication (verbal and written) and time management skills.
• Ability to set up and maintain a warehouse and carry out minor repairs

As a Massage Therapist, you will be responsible for providing massages and wellness treatments to our clients, ensuring they have a relaxing and beneficial experience. You will assess clients' individual needs, personalize treatments and promote a relaxing atmosphere. In addition, you will need to maintain a high level of competence in massage therapy while providing professional and courteous service.

Task description :

1. Assessment and Consultation:

   • Conduct an initial assessment of each client to understand their massage needs, concerns and expectations.
   • Discuss medical history, current health concerns, and pressure and technique preferences.

2. Personalization of Treatments:

   • Adapt massages according to the specific needs of each client.
   • Use different massage techniques, such as Swedish, deep tissue, shiatsu, etc., depending on needs.

3. Execution of Massages:

   • Provide high quality massages following best practices and ensuring the client feels comfortable and relaxed.
   • Use essential oils and appropriate equipment to enhance the guest experience.

4. Hygiene and Cleanliness:

   • Maintain a clean and hygienic environment in the massage room, by disinfecting surfaces and changing linens after each client.
   • Follow personal hygiene protocols, including frequent hand washing.

5. Tips and Recommendations:

   • Provide advice to clients on post-massage care, relaxation and improving well-being.
   • Recommend additional treatments if necessary.

6. Keeping Records:

   • Maintain accurate records of treatments given, client histories and any reported health problems.

7. Continuing Education:

   • Continue to train and improve in the latest massage techniques and wellness trends.

8. Customer service :

   • Provide professional and courteous service by answering customer questions and creating a welcoming and relaxing atmosphere.

9. Confidentiality :

   • Respect customer confidentiality by not disclosing any personal or medical information.

10. Education and Promotion:

    • Inform clients about the benefits of massage and encourage their loyalty.
    • Participate in the promotion of massage services within the establishment.

621 Rue Mars, La Baie, QC. G7B 4N1

As a Massage Therapist, you will play an essential role in promoting the well-being and relaxation of our clients. Your expertise in massage therapy, your attention to detail and your commitment to exceptional service will contribute to the satisfaction of our customers and the success of our establishment.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

[email protected]

We are looking for a passionate Cook to join our team at Auberge des 21, located on the banks of the Saguenay Fjord. Our restaurant is renowned for its gourmet cuisine highlighting Quebec terroir. You will have the opportunity to work alongside an experienced team with 25 years of experience, which provides a valuable learning opportunity in the culinary field.

Task description :

1. Culinary preparation :

   • Prepare ingredients, including cutting, washing, and measuring, following quality and food safety standards.
   • Prepare dishes following established recipes and respecting presentation standards.

2. Cooking and Assembly:

   • Supervise the cooking and preparation of hot and cold dishes.
   • Ensuring that each dish is prepared with care, freshness and quality.

3. Culinary Creativity:

   • Contribute to the creation of new recipes and special dishes, highlighting local Quebec products.

4. Inventory management :

   • Control and manage inventory of ingredients and kitchen supplies.
   • Collaborate with the Purchasing Manager to ensure availability of necessary ingredients.

5. Hygiene and Food Safety:

   • Strictly follow hygiene and food safety standards.
   • Maintain the cleanliness of the kitchen and equipment.

6. Kitchen coordination:

   • Work collaboratively with the kitchen team to ensure smooth and efficient coordination during services.

7. Customer satisfaction :

   • Ensure each dish is prepared and presented to exceed customer expectations.
   • Respond to specific customer requests regarding diet or allergies.

8. Training and Development:

   • Participate in training and professional development sessions to improve your culinary skills.

9. Compliance with Standards:

   • Follow the Auberge's quality and presentation standards to guarantee the consistency of the dishes.

10. Adaptability:

    • Be willing to work in a fast-paced environment, adjust schedules based on demand and take on other responsibilities as needed.

Joining our team at Auberge des 21 offers a unique opportunity to learn and contribute to gourmet cuisine recognized in the region, while showcasing local products. If you are passionate about cooking, creative and driven to deliver an exceptional dining experience, we invite you to apply to join our talented team.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

[email protected]

A night watchman is an employee who works during night hours to ensure the safety and comfort of Inn guests.

The person on duty welcomes and mans the reception of a hotel throughout the night. He keeps the register of guest arrivals, provides room keys and takes note of any service requests for the next day

He/she must also be able to communicate effectively with customers and staff members, and greet customers who arrive late at night

He is someone responsible, rigorous and very responsive to the various requests made to him. It adapts to all situations. He also knows how to be vigilant in the event of a supposed risk.

His main responsibilities:
– Ensure the welcome and reception of customers from 10 p.m.
– Greet guests who arrive late at night, collect payments and help them settle into their rooms
– Guarantee the calm and security of the establishment
– Carry out regular rounds to ensure that everything is in order
– Respond to telephone calls and requests for information from customers
– Have an excellent knowledge of the Inn, its facilities and services
– Perform general maintenance of common areas (dining room, lobby, meeting room, bathroom, coffee room, reception)
– Assemble the coffee room for breakfast.
– At 6 a.m., he gives a report and transmits any instructions from certain customers to the receptionist who takes over. (Breakfast service, taxi order, dinner reservation, wake-up call, etc.).

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

[email protected]

The Safety Administrator is responsible for the collection, entry, and tracking of data to measure compliance with corporate health and safety rules and government regulations, in addition to Occupational Health and Safety administrative tasks, and communications across the company.

How You’ll Help

• Keep accurate and up-to-date data on monthly OHS and Incident Management Notification reporting.
• Generate and distribute monthly OH&S and accident trending reports.
• Prepare, review and track monthly maintenance, inspections, audits, incident investigations, and employee safety training completion.
• Preparation and distribution of weekly tailgate topic.
• Update and maintain the Safety SharePoint site.
• Monitor OH&S inbox for data and reports; follow up when information for monthly reporting has not been sent. 
• Update OH&S policies, procedures and orientation materials.
• Prepare agendas, take notes, provide documentation to members, and participate in the Day & Ross Policy Committee.
• Organize annual NAOSH celebrations.
• Prepare annual reports for submission to Federal Government.
• Book and track First Aid training for office locations.
• Invoice processing.
• Coordination of safety awards for terminals.
• Support Safety and Risk Management staff with administrative tasks as required.

Your Skills & Experience: 

• Post secondary education in office administration preferred.
• Training in MS Office, at minimum intermediate to advanced level Excel training.
• 2-3 years experience in an administrative role.
• Previous experience in the transportation or OH&S industry an asset.
• Must be proficient in Microsoft Office with exceptional Excel skills - creating formulas, organizing data, and formatting.
• Effective written communication skills.
• Attention to detail and high level of accuracy.
• Sound planning, prioritization, and execution skills in order to meet deadlines and produce accurate reports.
• High level of integrity, confidentially, and accountability.
• Understanding of the root cause analysis process and identification of action items to address this cause to ensure minimal risk for the company and employees.
• Strong work ethic and positive team attitude.

We are searching for a Licensed Practical Nurse (LPN) to join our Parkland Saint John - Tucker Hall team based in Saint John, New Brunswick.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $29.04 - $31.19
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) 
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assessing, planning, implementing, evaluating, documenting and directing resident needs through consultation with medical professionals, care conferences and internal staff
• Providing leadership to health services staff and overseeing provision of quality health services respecting the client’s right to individualized planning of health services
• Working with the existing management and health services teams to promote communication and compliance to policies and procedures
• Administers and records prescribed medication as per company policy and scope of practice
• Maintains the standards of accurate and complete documentation and reporting
• Applies dressings and treatments according to physician’s orders and policy
• Assists with supervision and evaluation of job performance and behavior of other health care staff

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Registration with the provincial Practical Nursing regulatory body
• Ability to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
• A valid CPR & First Aid Certification (required)
• A clear criminal record with vulnerable sector screening upon hire
• Any previous course in Alzheimer’s and Dementia Care to be a huge asset
• Previous working experience with elderly in long-term care or a senior living environment an asset
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.