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This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. The employee may utilize heavy machinery to complete tasks. This position performs other tasks as assigned in a fast-paced environment.

RESPONSIBILITIES

• Learns and properly executes UPS package handling methods.

• Loads and unloads UPS packages into trailers or package cars.  

DESCRIPTION

• Starting hourly rate: $ 17.30/h

• Maximum rate: $ 25.81/h (probation + 48 month progression)

• Approximately 3-5 hours per day

• Tuition reimbursement (up to $3000) *conditions may apply

• Overtime after 5 hours of work.

REQUIREMENTS

• Ability to lift up to 70 lbs./32 kgs.

• Ability to read and memorize postal codes

• Availability to work flexible shift hours, up to 5 days per week

SHIFT: Monday to Friday from 6:30 AM - 10:00 AM

*Hourly bonus is subject to change and UPS Canada reserves the right to modify or discontinue the bonus program at any time* 

This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. The employee may utilize heavy machinery to complete tasks. This position performs other tasks as assigned in a fast-paced environment.

RESPONSIBILITIES

• Learns and properly executes UPS package handling methods.

• Loads and unloads UPS packages into trailers or package cars.  

DESCRIPTION

• Starting hourly rate: $ 17.30$

• Maximum rate: $ 25.81/h (probation + 48 month progression)

• Approximately 3-5 hours per day

• Tuition reimbursement (up to $3000) *conditions may apply

• Overtime after 5 hours of work.

REQUIREMENTS

• Ability to lift up to 70 lbs./32 kgs.

• Ability to read and memorize postal codes

• Availability to work flexible shift hours, up to 5 days per week

SHIFT: Monday to Friday from 5:30 PM - 9:00 PM

The role of the Workplace Ambassador II will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work, and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy.  In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• High-end client facing role, and the go-to person for the workplace strategy program in the office environment – primarily but not limited to the Auditorium, Learning Centre and Welcome Centre and food services area on executive floors.
• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Manage security access cards for visitors and contractors.
• Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Liaise with landlord for contractor access and moves in and out of the building.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Manage office supplies, relationship with offsite storage (Iron Mountain), and security access cards (including reports and audits by security).
• Enforce clean desk policy.  Rounds to ensure supplies in place – morning and evening.
• Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

Technology Assistance

• Program subject matter expert - provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service.  Escalation point-of-contact for office and technology issues.
• Manage access card system for programming guest cards.
• Utilize client software applications to manage employee keypad system, keys and furniture inventory.
• Learn HR technology tools and provide HR and communications support (i.e. Yammer).  Assist with minor event planning and meeting space set up.  Provide local amenities maps.
• Manage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.).  Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.

KNOWLEDGE & SKILLS

• University degree or 1-3 years’ of job-related relevant experience.
• Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
• Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
• Able to exercise sound judgement, make decisions, and provide direction.
• Comfortable dealing with issues and people. 
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills, including MS suite of software working on laptop, tablet and phone.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Strong organization skills and enjoy multi-tasking.
• Be flexible and responsive to real-time requests.
• Detail oriented and accurate. 
• Ability to work under pressure while meeting deadlines.
• Highly mobile role, requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

• None required.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

KEY ACCOUNTABILITIES

CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area 
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience

Does this sound like you? Would you like to put your passion to use and join the residential sales team as a Sales Representative?

What will your days look like?

• Understand the motivations and the needs of the clients in order to assist them accordingly

• Use price grids to make detailed cost estimates and propose personalized, realistic solutions based on the clients’ budget;

• Select the best contractors for the project using our “MatchParfait” tool;

• Strategically follow up with clients and contractors while also coordinating appointments;

• Use CRM tools to plan and track the sales cycle of clients;

• Analyze bids to advise clients impartially on the best offer;

• Regularly develop your client base and ensure customer loyalty;

• Recruit construction contractors and demonstrate the added value of a partnership with RenoAssistance.

What do you need to be a Sales Advisor with us?

• Excellent verbal and written communication skills;

• 3 years of experience in a sales-related role;

• Advanced oral English or full bilingualism to serve a wider client base;

• Ability to quickly understand and analyze the needs of clients;

• Ability to work with multiple software and tools simultaneously (CRM, Outlook) while communicating effectively with clients;

• Strong organizational skills, good time management, and attention to detail;

• Ability to work independently and as part of a team;

• Results-oriented and motivated to exceed targets;

• Knowledge of construction, renovation, design, or decoration is an asset, but complete training will be provided during onboarding;

• Ability to work both remotely and at our offices (Montreal, Charny, and Laval): details about our hybrid work model will be shared during the recruitment process.

Benefits that really make a difference:

• A collective insurance program partially paid by the employer (including drug, dental, travel, life, disability, etc.) with a $500 health account;

• A bonus system to acknowledge and reward your work;

• A generous vacation policy;

• 5 paid personal days off as of your first day;

• Access to an employee and family assistance program (EFAP);

• Telemedicine service;

• An annual allowance of $200 for sports and cultural activities;

• A paid day off for moving and for volunteering;

• Various employee discounts to help you carry out your real estate projects with confidence and at reduced costs;

• An annual base salary plus a performance-based commission plan.

And we don’t stop there, because we really care about you:

• A hybrid and flexible telework model;

• An onboarding process to quickly familiarize you with your work environment and our services;

• A work environment that prioritizes both your professional development and personal fulfillment;

• A social club that ensures your daily life with us is pleasant and stimulating;

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

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