564 Jobs Found
Customer Experience Associate Full-time Job
Customer Service MascoucheJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
Customer Experience Associate
Scotiabank
Mascouche - 35.34kmCustomer Service Full-time
Learn More
Bilingual Contact Center Representative Full-time Job
Customer Service MontréalJob Details
Department Overview
Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
-
Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
-
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
-
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
-
Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
-
High School Diploma or equivalent
-
Bilingual – (French & English)
-
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
-
Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
-
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
-
Ability to work both independently and as part of a team.
-
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions at 7250 rue Mile - End to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
National Occupation Classification (NOC) Code
63102 - Financial sales representatives
Bilingual Contact Center Representative
TD BANK
Montréal - 14.15kmCustomer Service Full-time
Learn More
Sales Associate Full-time Job
Sales & Retail GranbyJob Details
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!
As a Sales Associate, you can expect to:
- Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
- Promote Rogers & Fido brands, including Rogers Mastercard
- Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
- Participate in community events and outreach efforts to support local small businesses.
- Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals
What’s in it for you:
- Competitive compensation plus commissions
- One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
- Mental Health and Support benefits- 100% coverage
- Employee and Family Assistance Program benefits
- Employee discounts that can offer up to 50% off our Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- A flexible schedule, including evenings & weekends (Min 20 hours/week)
- Career growth and development opportunities
What we’re looking for:
- You are great with people and are passionate about delivering an exceptional customer experience
- You love being part of a team and are a great collaborator
- You are excited and inspired by technology
- You meet the minimum age of majority in your province
- English is an asset
After you apply, watch your email
Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 40 rue Evangeline Unit 850 (5269), Granby, QC
Travel Requirements: Up to 100%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 312873
Sales Associate
Rogers Communications Inc
Granby - 79.79kmSales & Retail Full-time
Learn More
Security Guard Full-time Job
Security & Safety VarennesJob Details
We are currently looking for a security agent to join our security team at a distribution center in Varennes!
Work Schedule
- Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday and Thursday, from 9:00 PM to 5:00 AM
- Permanent full-time position (38.5 hours per week)
Job Requirements
- Valid Security Guard License (BSP)
- Valid First Aid Certificate (CPR)
- Valid driver's license and personal vehicle for commuting to the workplace.
- Bilingual - French and English (Bilingualism is a requirement for this position as it enables effective communication with our diverse clientele, ensuring seamless interaction and understanding between our company and customers.)
- Excellent customer service skills
- Computer skills
- Good physical endurance for surveillance rounds
Responsibilities
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.
Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
Security Guard
Securitas Canada
Varennes - 35.7kmSecurity & Safety Full-time
Learn More
Flight Attendant Full-time Job
Hospitality DorvalJob Details
The Flight Attendant provides a safe and efficient flight experience to Air Creebec passengers. He/She reports directly to the Chief Flight Attendant.
Level of education : Secondary
Degree : DES
Status : Completed
Years of experience : 0-2 years
Written French : Intermediate
French spoken : Advanced
Written English : Intermediate
Spoken English : Advanced
. You have a high school diploma;
. You have knowledge of the airline industry;
. You are bilingual (French and English), you have excellent communication skills. Knowledge of English is required since the flight attendant must travel to several stations in Northern Quebec and Ontario and will have to communicate with a unilingual English-speaking clientele. The Cree language is an asset;
. You have excellent interpersonal communication skills;
. You enjoy traveling by plane;
. You must be able to work irregular hours with or without nights away from home;
. You must be available on demand;
. You will be required to provide a background check.
Candidates will need to successfully complete the following steps before being certified:
. 3 weeks of ground school at our Timmins and/or Montreal facilities;
. Several flight training sessions with an experienced flight attendant;
. Final flight evaluation with the chief flight attendant, flight instructor and/or flight attendant in charge;
The following list includes some of the duties and responsibilities of a flight attendant:
Duties
. Report to work punctually
. Preliminary check of emergency and safety equipment
. Preparation for boarding
. Preparation for takeoff
. In-flight passenger service
. Preparation for landing
. End-of-flight duties
Responsibilities
. Responsible for passengers on board
. Daily crew meetings
. Cabin preparation in case of emergency
. Teamwork
Uniform provided
Employee Assistance Program (EAP)
Life insurance
Medical and paramedical expenses insurance
Pension plan
Social activities organized by the company
Flight Attendant
Air Creebec Inc.
DorvalHospitality Full-time
Learn More
Administrative Assistant Full-time Job
Administrative Jobs Pointe-ClaireJob Details
What is the opportunity?
RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.
What will you do?
- Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
- Support the Investment Advisors in general administrative duties in the management of client accounts
- Support the Investment Advisors in the preparation of client reviews and presentations
- Request information and documentation from clients in order to open accounts and keep client files up to date
- Follow up on client trades to ensure proper settlement and delivery
- Monitor all pending transfers to ensure completion on a timely basis
What do you need to succeed?
Must-have
- Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
- Meticulous attention to detail and excellent time management skills
- Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
- Bilingualism (English and French) required in order to serve clients in the community with English speaking needs
- Ability to work as part of a team
Nice-to-have
- Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH), or obligation to successfully complete both courses within 12 months of start date
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Minimum of 2 years of experience in the securities industry or financial services sector
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Skills
Additional Job Details
Address:
755 BOUL ST JEAN:POINTE-CLAIRE
City:
POINTE-CLAIRE
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-07-18
Application Deadline:
2024-08-02
Administrative Assistant
Royal Bank Of Canada
Pointe-Claire - 5.46kmAdministrative Jobs Full-time
Learn More
Security Analyst Full-time Job
Security & Safety MontréalJob Details
12 months contract /Lawful Access Analyst
Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm)
Prefered shift: 12:00am-8:00 am
Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters. Responsibilities Include:
• Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances.
• Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
• Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
• Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
• Analyze records and prepare reports containing data stored within business systems in response to court orders.
• Manage special projects as assigned.
Qualifications:
• Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm)
- Must be able to work shifts. (days, evenings, overnights, week-ends, and statutory holidays
• Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
• Must be able to obtain and maintain a federal government security clearance.
• Excellent communications and customer service skills
- Strict attention to detail.
• Must have been living in Canada for 10 years
• Professionalism and ability to maintain confidentiality of information.
• Previous experience in a call centre and / or customer service role is an asset.
• Knowledge of Rogers technologies is an asset.
• Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
• Credit and criminal background checks will be conducted for all final candidates.
As part of the recruitment process, the selected candidates will be required to successfully complete a background check which includes credit and criminal checks.
Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.
Posting Type: Internal and External Candidates Considered
Hiring Manager: James Ansell
Recruiter: Monica Bialas
Salary Grade: 4
Schedule: [[req_RogersFullPartTime]]
Shift: Night
Length of Contract: 12 Months
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Bargaining Unit/Union: NON
Posting Category/Function: Finance & Accounting & Corporate Security
Referral Bonus Amount: $$0.00
Security Analyst
Rogers Communications Inc
Montréal - 14.15kmSecurity & Safety Full-time
Learn More
Sales Associate Part-time Job
Sales & Retail MontréalJob Details
As a Sales Associate, you can expect to:
- Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
- Promote Rogers & Fido brands, including Rogers Mastercard
- Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
- Participate in community events and outreach efforts to support local small businesses.
- Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals
What’s in it for you:
- Competitive compensation plus commissions
- One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
- Mental Health and Support benefits- 100% coverage
- Employee and Family Assistance Program benefits
- Employee discounts that can offer up to 50% off our Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- A flexible schedule, including evenings & weekends (Min 20 hours/week)
- Career growth and development opportunities
What we’re looking for:
- You are great with people and are passionate about delivering an exceptional customer experience
- You love being part of a team and are a great collaborator
- You are excited and inspired by technology
- You meet the minimum age of majority in your province
- English is an asset
After you apply, watch your email
Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.
Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 705 Ste-Catherine W. Unt Kt202 (5231), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 308557
Sales Associate
Rogers Communications Inc
Montréal - 14.15kmSales & Retail Part-time
Learn More
Counterperson food services Full-time Job
Tourism & Restaurants LavalJob Details
Requirements:
Languages: Candidates must have knowledge of the English or French Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Counterperson food services
Jack Le Coq Laval Inc.
Laval - 14.14kmTourism & Restaurants Full-time
18
Learn More
Electrical mechanic Full-time Job
Maintenance & Repair CornwallJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 3 to less than 5 years
Security and safety: Criminal record check
Physical Requirements:
- The candidates should be be physically demanding
- The candidates should be able to work in noisy area
- The candidates should be able to stand, bend, crouch, and kneel for extended periods
- The candidates should be able to handle heavy loads
- The candidates should be able to do manual dexterity
Other Requirements:
- The candidate should be accurate
- The candidates should have excellent oral communication, excellent written communication, and be able to work as a team player
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorized (Work Permit) to work in Canada
- If Candidates unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to test and observe electrical and mechanical conditions of equipment, troubleshoot and repair electric motors, transformers, switchgear, generators and other electro-mechanical equipment
- The candidates should be able to replace or recondition shafts, bearings, commutators and other components
- The candidates should be able to perform on-site servicing and repair
- The candidates should be able to test and repair or replace faulty wiring or components in electrical switchgear
- The candidates should be able to test repaired motors, transformers, switchgear or other electrical apparatus to ensure proper performance
Benefits:
- The candidates will get dental plan, disability benefits, health care plan, team building opportunities, free parking available, life insurance and bonus
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.
By email
[email protected]
Electrical mechanic
Biscuits Leclerc Ltd
Cornwall - 90.41kmMaintenance & Repair Full-time
31.34
Learn More
Clerk, hotel front desk Full-time Job
Hospitality CornwallJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 2 to less than 3 years
Computer and technology knowledge: Multi-line switchboard, word processing software, central reservation system (CRS)
Security and safety: Bondable and Criminal record check
Location: 2694 Brookdale Avenue Cornwall, ON K6J 5Y2
Shifts: Day, Evening, Night, Weekend, Shift, To be determined, Morning, 15:00 to 22:00
Transportation information: Own transportation and Public transportation is not available
Work setting: Hotel, motel, resort and Rural area
Physical Requirements:
- The candidates should possess a strong attention to detail, ensuring accuracy and precision in their work
- The candidates should be adept at thriving in a fast-paced environment, managing tasks efficiently
- The candidates should be comfortable standing for extended periods, as required by the job
- The candidates should be able to work under pressure, maintaining composure and effectiveness in challenging situations
Other Requirements:
- The candidates should demonstrate a strong client focus, prioritizing customer satisfaction and needs
- The candidates should exhibit dependability, ensuring consistency and trustworthiness in their work
- The candidates should possess efficient interpersonal skills, facilitating effective communication with team members and clients
- The candidates should demonstrate excellent oral communication skills in conveying information clearly and professionally
- The candidates should showcase excellent written communication skills for effective documentation and correspondence
- The candidates should be flexible, adapting to changing circumstances and tasks as required
- The candidates should exercise good judgment in decision-making and problem-solving situations
- The candidates should be organized in their work, maintaining order and structure in tasks and responsibilities
- The candidates should be reliable, consistently delivering on commitments and tasks
- The candidates should be team players, fostering collaboration and positive interactions within the team
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to register arriving guests, assign rooms, and process group arrivals and departures
- The candidates should be able to take, cancel, and change room reservations, provide information on hotel facilities and services, and offer general information about points of interest in the area
- The candidates should be able to investigate and resolve complaints and claims, process guests’ departures, calculate charges, and receive payments
- The candidates should be able to balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments
- The candidates should be able to follow emergency and safety procedures, perform clerical duties such as faxing, filing, and photocopying, and answer the telephone, relay telephone calls, and messages
- The candidates should be able to assist clients/guests with special needs, handle wake-up calls, perform light housekeeping and cleaning duties, and provide customer service
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume and Cover letter) through the below-mentioned details
By email
[email protected]
In person
2694 Brookdale Avenue
Cornwall, ON
K6J 5Y2
Between 08:30 a.m. and 04:30 p.m.
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Clerk, hotel front desk
Super 8 Cornwall
Cornwall - 90.41kmHospitality Full-time
16.55
Learn More
Security Manager Full-time Job
Coca-Cola Canada Bottling Limited
Security & Safety L'AssomptionJob Details
The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assisting Human Resources with investigations and the retrieval of company assets from customer and former customer locations. Located in Montreal and reporting to the VP, Legal, the Security Manager works closely with business partners across the East Canada Operating Unit to provide guidance and recommendations regarding all aspects of security.
Responsibilities
- Maintain security practices that ensure compliance with company, regulatory, legal and ethical policies and requirements;
- Ensure effective execution of the physical security and protection programs, policies and practices, including the conduct of security audits;
- Ensure all security equipment and systems are operating in accordance with operating procedures and escalate all problems/issues to management;
- Lead consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection;
- Recommend and implements security solutions based on analysis of issues and implications for the business;
- Liase with outside security consultants and security equipment providers in determining security needs and oversee project implementaions;
- Identify emerging security issues and trends to inform decision-making;
- Review and sign-off on the security design for all significant security and building projects, monitor project completion relating to the designs, and performs final inspection for selected projects against the original security objectives;
- Conduct thorough, unbiased and timely investigations, including review of CCTV;
- Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
- Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation;
- Liaise with external investigative units as required in order to ensure a full investigation is conducted;
- Acts as a trusted advisor to assigned business/group. Influence and negotiate to achieve business objectives;
- Conducs independent analysis and assessment to resolve security issues;
- Respond to and assists in the management of crisis situations.
- Responds and provide support for urgent/emergency situations after normal business hours.
Qualifications
- At least 8 years experience in an investigative/analytical role either in law enforcement or another discipline that involves the investigation of casework and the assembly of information/ evidence to prove a case in court or justify a recommendation or other outcome;
- Bilingual in spoken and written English and French;
- Experience with implementation, operation and support of electronic access control and surveillance systems;
- Strong knowledge of investigative practices, methods and enforcement strategies;
- Familiar with the protocols for collecting, handling, and passing on evidence;
- Experience in employee and labour relations;
- Experience in contingency measures and procedures;
- Experience in presenting or delivering presentations and training programs;
- Administrative skills; proficiency with IT tools, Words, Excell, Outlook and ability to complete and create forms, reports, and logs;
- Ability to handle multiple projects and assignments concurrently;
- Ability to handle sensitive information while maintaining confidentiality;
- Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
- Ability to effectively present and communicate findings;
- Strong critical thinking and problem-solving skills;
- Independent, inquisitive and open-minded;
- Solid time-management skills;
- Ability to show initiative, good judgment and resourcefulness;
- Post-secondary degree and/or university/college courses in law enforcement or in a relevant field are preferred; and
- Member in good standing of ASIS and CANASA preferred.
Security Manager
Coca-Cola Canada Bottling Limited
L'Assomption - 48.08kmSecurity & Safety Full-time
Learn More
