All jobs within 500 km around Carleton Place

The HR Systems Analyst will support and maintain HR Systems within the Group - HRIS (Workday). This role supports divisional teams to ensure effective data quality & auditing, training and knowledge transfer on key concepts, and the effective troubleshooting of issues that arise in the system and any downstream integration impacts to payroll/time systems.

• Support the effective data management and system administration requirements for Workday systems.

• Troubleshoot user issues through Matrix42 ticketing system and elevate to Magna Corporate Systems team, as needed to resolve issues.
• Assist with auditing system data and notifying responsible persons of discrepancies and/or errors to improve data integrity.
• Acts as the liaison between Magna Exteriors Group HR teams and Magna Corporate Systems Administrators to ensure ongoing continuous improvement of system effectiveness and the timely resolution of problems.
• Prepare reports and system analytics as necessary to support HR Programs. 
• Assist with system and integrations testing as needed when new configuration is to be implemented.
• Assist with ongoing communication to end users regarding system updates/releases, as well as new functionality.
• Administer user access and security roles.
• Liaise with external vendors to escalate system issues.
• Assists with coordination and delivery of end user training as necessary to support the effective application of HR systems at division level.
• Support division in preparation and loading of Enterprise Interface Builder (EIBs).
• Creates ad hoc custom reports, as required.
• Support future Group Workday implementations, as required.
• Perform all job functions in a safe and healthful manner, abiding by all health, safety and environmental rules and regulations, promoting safety in the workplace
• Report all accidents/incidents and unsafe conditions/behavior
• Conduct business in an ethical manner in compliance with the Magna Code of Conduct
• Participate in and support Continuous Improvement initiatives
• Take on any special projects as assigned by management
• Perform other duties as required

QUALIFICATIONS:

EDUCATION:

• Minimum completion of Post-Secondary Degree/Diploma in a related field of study i.e. Human Resources,  Information Systems, Business, etc.

EXPERIENCE:

• Experience with Social Media platforms and/or Internet/Intranet (web-based) applications.
• Experience in industrial manufacturing environment or Magna Operating Division is strongly preferred.
• Experience with HR systems (Workday) is strongly preferred.
• Experience implementing business processes, projects, software strongly preferred.

SKILLS:

• Technology savvy – high level of comfort, interest and curiosity toward technology and web-based applications.
• Ability to handle confidential and sensitive matters with objectivity and discretion, high personal standard of integrity
• Excellent communication skills (both verbal and written). Confidence and flexibility to communicate concisely at all levels of the organization.
• Strong Customer-service focus.
• Strong initiative; sense of ownership and responsibility toward work.
• Strong attention to detail and project management skills. 
• Strong analytical problem-solving skills, capable of dealing with ambiguous situations.
• Excellent organizational and multi-tasking skills; ability to execute objectives timely and accurately. 
• Strong ability to coordinate and collaborate globally with cultural awareness/sensitivity (virtual teamwork).
• Ability to work effectively with multiple stakeholders in a team environment to accomplish common goals.
• Excellent meeting facilitation/training skills.

Awareness, Unity, Empowerment:

POSITION SUMMARY:  To increase uptime, throughput, efficiency and quality, through the process of maintaining, designing, developing and continuously improving our equipment and the utilization of technology to ensure the best quality parts are produced.

MINIMUM QUALIFICATIONS:

• Grade 12 diploma or equivalent.
• Electrical Certificate of Qualification (309A or 442A).
• Facilities Department Electrical Certificate of Qualification (309A) only
• Minimum two years’ experience as an Industrial Electrician preferred.

CORE COMPETENCIES:

• Troubleshooting.
• Problem solving.
• Technical expertise.
• Mathematical skills.
• Multitasking.
• Organizational skills.
• Communication skills.

BACK UP POSITION:

Other Maintenance Technician – Electricians.

DUTIES & RESPONSIBILITIES:

• Perform all duties and promote themselves in a manner that reflects Formet Expectations, Formet’s Visions/Values through Magna’s Employee Charter.
• Follow and abide by all government, Legal, Magna and Formet rules and regulations.
• Contribute to continuous improvement and cost reduction activities.

• Read and interpret drawings, blueprints, schematics and electrical code specifications to determine layout of industrial electrical equipment installations.
• Install, examine, replace or repair electrical wiring, receptacles, switch boxes, conduits, feeders, fibre-optic and coaxial cable assemblies, lighting fixtures and other electrical components.
• Evaluate and improve our processes for uptime and repeatability.
• Evaluate downtime situations for root cause and identify potential risks to similar process.
• Complete preventative maintenance on equipment and keep maintenance records to identify weakness in design.
• Assist in developing and/or updating preventive maintenance procedures.
• Monitor and participate in ensuring all Key Performance Indicators (Safety, Quality and Productivity) are being achieved.
• Communicate information throughout shift and at shift exchange.
• Co-ordinate activities of apprentices, helpers and assigned contractors.
• Support cross-functional repairs to equipment that includes Electrical, Mechanical, and Tooling provided it could be done safely.
• Troubleshoot safety devices.
• Troubleshoot equipment using software with encoder feedback.
• Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other related devices.
• Program and troubleshoot Fanuc Robots and Lincoln Power Sources, and understand the grounding circuit of a Robotic weld cell.
• Understand various communication networks.
• Participate in new electrical and mechanical designs and ensure equipment build standards meet Formet’s Build Specifications.
• Electricians need to understand new electrical standards involving Pre Health and Safety reviews, safe distance calculations, Safety Plc’s, and new robot standards. 
• Install, align, dismantle and move stationary industrial machinery and mechanical equipment.
• Operate lifting devices (overhead bridge cranes, fork/combi-lifts, and man-lifts such as scissor lifts and genie-booms) as required.
• Perform other duties as designated.

CURRICULUM:

Maintenance Technician – Electrician.

EQUIPMENT AND/OR PRODUCT:

Departmental Equipment.

WORKING CONDITIONS:

• Manufacturing Environments.
• Able to work shift work.
• Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)

SAFETY AND HOUSEKEEPING:

• Responsible to adhere to all Health and Safety programs in accordance with the O.H.S.A. 
• Follow and ensure the company’s procedures regarding safety rules and regulations are followed throughout the plant.
• Ensure that you work and operate equipment according to Formet’s safety rules and regulations.
• Active role in maintaining excellent housekeeping through leading by example.
• Ensure that your department is clean, tidy, organized and a safe workplace at all times.
• As with Safety, Security is everyone’s responsibility and Formet requires its employees to contribute to this activity by immediately notifying your supervisor when you identify security issues that affect the integrity of our supply chain, in accordance with PIP (Partners in Protection) and C-TPAT (Customs – Trade Partnership Against Terrorism) requirements.

ENVIRONMENTAL:

Follow environmental protocol as prescribed by the Environmental Management System (EMS).

SITE BENEFITS:

• Shifts rotate every 2 weeks between Days, Afternoons and Midnights.
• Shift premiums of $0.85/hour (afternoons) and $1.35/hour (midnights).
• Annual tool allowance of $500.

• Weekly pay via direct deposit.
• Overtime (1.5x) after 40 hours worked (hourly).
• Vacation entitlement:
  • 2 weeks of paid vacation (3 weeks after 3 years) + 4 company paid holidays + 2x ½ days = 15 days annually.
  • Option to bank your overtime to earn up to an extra 5 days of paid time off (approved in the same manner as vacation time) (27 hours x 1.5 = 40 hours).
• Medical and dental benefits after 1 month of employment.
• Free onsite physiotherapy.
• Free on-site counselling.
• Magna will contribute an amount equal to 3% of regular earnings every week to your retirement savings (MBC program).
• Profit sharing paid in the second quarter of every year (EEPPP Program).
• Matched GRRSP.
• Company paid life insurance and accidental death and dismemberment (AD&D).
• Optional group life insurance and critical illness insurance for self and spouse.
• Safety shoe, prescription safety glasses and custom molded earplug allowance.
• Company paid uniforms (if you choose to use).
• Company BBQ, holiday parties and company events.
• Corporate social responsibility initiatives - 6k for water walk, support local charities (Hospice of Elgin, Adopt a Family (12 in total), STEGH), Children’s Health Foundation and many more).
• Magna Service Award Program.
• Roger’s and Bell cellphone data plan available – as low as $50/month!
• Subsidized cafeteria with daily specials including hot vegetarian options – we are known for our amazing cafeteria! Free coffee, juice, and tea.
• Educational Assistance Program.
• Employee discounts: new vehicles, amusement parks, etc.
• Plant-wide continuous improvement program: 2024 bonus = $1890
• You get to work with a FANTASTIC Team! One Team, One Formet!

Within Corporate Internal Audit team at Saputo, we are currently seeking an Internal Auditor to actively participate in the planning and execution of mandates in the following key areas:

• Financial Compliance (52-109)

• Application conversions and upgrades

How You Will Make Contributions That Matter:

• Conduct Financial Compliance 52-109 audits:

• Under supervision, plan and execute audits; evaluate risks, identify internal controls to mitigate risks, design audit procedures, and evaluate the design and operating effectiveness of controls.

• Formulate, document, and discuss deficiencies with the control owners, develop conclusions, identify root causes, and provide recommendations for control and process improvements.

• With support, draft audit report findings that document the results and findings of the engagements.

• Perform follow-up reviews to verify that management action plans have been effectively implemented.

• Provide periodic updates to Senior Manager, Internal Audit on the status of assigned work.

• Assist in the performance of Application conversions and upgrade audits:

• Provide the business advice on design of controls.

• Support the monitoring of project progress.

• Complete tests on conversions and project controls.

• Report on results and provide recommendations for improvement.

• Assist in supporting external audit reliance requirements:

• As required, provide results and working papers.

• Act as a first response for questions on controls.

• Participate in advisory mandates providing recommendations on control design or operation to help improve efficiency and effectiveness of the control environment.

• Support Senior Manager, Internal Audit with various ad-hoc and special requests from Management, and the Audit Committee related to governance, risk, and controls.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor's degree in Accounting or in a related field.

• Professional designation, or in process of completion (CPA CA, CIA, CFE or equivalent).

• 2-4 years minimum of experience in audit; internal audit and financial compliance experience is a plus.

• Provide clear, concise information to others via verbal or written communication in both English and French, Spanish is a plus.

• Understands Internal Audit’s purpose and role within the organization.

• Must understand generally accepted auditing standards, common audit procedures and techniques and risk management frameworks; general knowledge of other relevant business domain/ industry standards a plus.

• General knowledge of the purposes and concepts of accounting standards: IFRS, COSO, NI 52-109 Certification.

• Advanced knowledge of Microsoft Word, Excel, and PowerPoint, basic experience in data analytics techniques and tools such as Power BI is a plus.

• Knowledge of the basic concepts of an ERP system; knowledge of SAP applications is a plus.

• Acts as an ethical, proactive, and objective professional.

• Use a collaborative and inclusive approach with individuals and teams, engaging others with warmth, sincerity, and transparency.

• Accepts personal responsibility for delivering results, able to manage and prioritize workload in a constantly changing environment, ensuring quality of work while meeting deadlines.

• Mobility as function requires travel 5%-10%; Canada and the United States

We support and care for our employees and their families by providing:

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

Salary Range:

$65,010 - $85,320 (+ business allowance)

*Salary offers will vary commensurate with experience, education, skills, and training. 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Within Corporate Internal Audit team at Saputo, we are currently seeking an Internal Auditor to actively participate in the planning and execution of mandates in the following key areas:

• Financial Compliance (52-109)

• Application conversions and upgrades

How You Will Make Contributions That Matter:

• Conduct Financial Compliance 52-109 audits:

• Under supervision, plan and execute audits; evaluate risks, identify internal controls to mitigate risks, design audit procedures, and evaluate the design and operating effectiveness of controls.

• Formulate, document, and discuss deficiencies with the control owners, develop conclusions, identify root causes, and provide recommendations for control and process improvements.

• With support, draft audit report findings that document the results and findings of the engagements.

• Perform follow-up reviews to verify that management action plans have been effectively implemented.

• Provide periodic updates to Senior Manager, Internal Audit on the status of assigned work.

• Assist in the performance of Application conversions and upgrade audits:

• Provide the business advice on design of controls.

• Support the monitoring of project progress.

• Complete tests on conversions and project controls.

• Report on results and provide recommendations for improvement.

• Assist in supporting external audit reliance requirements:

• As required, provide results and working papers.

• Act as a first response for questions on controls.

• Participate in advisory mandates providing recommendations on control design or operation to help improve efficiency and effectiveness of the control environment.

• Support Senior Manager, Internal Audit with various ad-hoc and special requests from Management, and the Audit Committee related to governance, risk, and controls.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor's degree in Accounting or in a related field.

• Professional designation, or in process of completion (CPA CA, CIA, CFE or equivalent).

• 2-4 years minimum of experience in audit; internal audit and financial compliance experience is a plus.

• Provide clear, concise information to others via verbal or written communication in both English and French, Spanish is a plus.

• Understands Internal Audit’s purpose and role within the organization.

• Must understand generally accepted auditing standards, common audit procedures and techniques and risk management frameworks; general knowledge of other relevant business domain/ industry standards a plus.

• General knowledge of the purposes and concepts of accounting standards: IFRS, COSO, NI 52-109 Certification.

• Advanced knowledge of Microsoft Word, Excel, and PowerPoint, basic experience in data analytics techniques and tools such as Power BI is a plus.

• Knowledge of the basic concepts of an ERP system; knowledge of SAP applications is a plus.

• Acts as an ethical, proactive, and objective professional.

• Use a collaborative and inclusive approach with individuals and teams, engaging others with warmth, sincerity, and transparency.

• Accepts personal responsibility for delivering results, able to manage and prioritize workload in a constantly changing environment, ensuring quality of work while meeting deadlines.

• Mobility as function requires travel 5%-10%; Canada and the United States

We support and care for our employees and their families by providing:

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

Salary Range:

$65,010 - $85,320 (+ business allowance)

*Salary offers will vary commensurate with experience, education, skills, and training. 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

JOB SUMMARY: As part of Securitas Mobile operation provides guard services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/or incident response services. 

As a Database Developer, you will be responsible for the enhancement, development and maintenance of the corporate ebusiness and banking systems.

Is this role right for you? In this role, you will:

• Write, test, debug, maintain, document and deploy SQL statements, scripts, PL/SQL blocks, triggers, views, BULK Collections, stored procedures.
• Design and build database component for growing banking application.
• Write technical specifications.
• Prepare and execute test scripts, document and analyze results.
• Prepare SQL Loader script.
• Investigate and fix bugs, defects, data issues, etc.
• Perform routine maintenance and/or support operations.
• Work closely with the development team to provide database components.
• Be able to quickly answer questions regarding functionality and/or features of existing applications and/or scripts.
• Have a strong understanding of latest Oracle/SQL Server Database, PL/SQL.
• You will have good knowledge of MS SQL Server and SQL/store procedures development.
• Participate in and support analysis, design, testing, implementation and maintenance of enhancements to banking systems.
• Maintain a technical proficiency with respect to programming languages and processes to ensure that the bank is well positioned for technological advances in the marketplace.

Do you have the skills that will enable you to succeed in this role?  We'd love to work with you if you have:

• You have 3-5 years of experience in Oracle PL/SQL development (server side).
• You have 3-5 years of experience with Oracle/SQL Server database.
• You have 2-3 years of experience in Data Modeling (OLTP/OLAP).
• You are well versed in development lifecycle and object-oriented development methodologies.
• You are competent in enterprise application delivery and design techniques.
• You have excellent communication and documentation skills.
• You have good troubleshooting and problem solving skills.
• You have application performance tuning experience.
• You are familiar with Unix Shell Script.
• You are familiar with TOAD.
• You are familiar with GIT or any other version control tool.
• You are able to formally document designs and implementations.
• You must be able to handle multiple projects/Agile squads at one time.
• You are familiar and comfortable with formal software development and testing processes.
• Oracle DBA experience considered an asset.
• You are familiar with Agile methodology.
• Financial sector data models would be an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid 

Contributes to the overall success of the ScotiaHelps in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Accurately process, as per documented procedures, all forms of correspondence, including, but not limited to, emails, fax, regular/returned mail, worklist through workflow, internal courier mail and manual letter preparation.  

• Accurately process, post and maintain daily transactions on accounts to be Written Out of Records (WOR), assignments of Unauthorized Overdrafts to Collection Agency, chargeback of authorized overdraft accounts for both retail and small business, ensuring all applicable systems of record are documented with actions taken.  

• Respond to Customer inquiries when presented through Inbound assigned telephone lines.   

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

• Champions high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. 

What's in it for you?

• Process per hour at a minimum:  17 pieces of return mail or 14 Administrative items (Correspondence/WOR processing/Overdraft Chargeback processing).

• All delinquent Retail and Small Business accounts for Canada supported.

• Direct impact on Customer Experience in the accurate and timely processing of entries/ correspondence.  

• Utilize all Host and Collections systems to accurately document and process assigned administrative tasks.  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:  

• Secondary School Diploma or equivalent 

• Administration Experience in Collections an asset

• Back Office Domestic Branch Experience an asset

• Strong organizational skills and demonstrated effective time management 

• Strong communication skills

Some more information you might need to know:

• Office-based environment including hybrid

• Working Hours: Monday - Friday, 8 am - 4 pm EST

• Location: 2201 Eglington Avenue East, Scarborough

• Non-standard hours are a common occurrence.  

• Occasional domestic and international travel  

Location(s):  Canada : Ontario : North York || Canada : Ontario : Scarborough 

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.

The Role

GBME is searching for Java Software Engineers who are continuous learners and are eager to boost capabilities of capital markets products and analytics platforms. The role focuses mainly on backend development using Java / Spring Boot / RESTful API with potential opportunities for front end development. (Approx. 70/30 split)

The successful candidate will have a strong technical and engineering mindset.  You will work closely with business teams and cross functional engineering leaders to develop and implement market leading solutions for the various projects within GBME. 

Do you thrive when faced with challenges? Like using fresh technologies to solve problems? Looking to work in various projects across the organization, collaborating with great teams and inspiring leaders? Then this is the right team for you!  In this exciting role, you’ll apply your analytical skills to design and develop applications that deliver excellence, effectiveness, and value to our business partners and customers.

Is this role right for you? In this role you will:

• Work closely with end users, and business teams to understand business needs, conduct gap analysis and requirements assessments as needed
• Partner with Architecture on the design and integration
• Deliver and enhance new and current solutions and applications
• Be involved in the full life cycle of a project, responsible for producing actionable and complete specifications, writing production quality code, and implementation
• Design, deliver and implement a database schema
• Design test sets and automate where possible, including functional and non functional testing, regression testing as well as performance testing
• Write deployment scripts and leverage tools such as the Accelerator pipeline to promote code
• Support the solution in production (as needed)
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
• Effectively communicate with technical and non-technical audiences
• Able to work with and refactor legacy code (as needed).
• Coach and train end users (as needed). 
• Participate and run SCRUM Meetings (as needed).

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 4+ years of recent experience in backend development (Specifically Java / SpringBoot )
• 4+ years of recent experience in Microservices and API development in an enterprise environment
• Working experience of database and SQL (e.g., Postgres, MSSQL, Oracle)
• Working experience with Shell scripting in Unix/Linux environments
• Working experience in an Agile environment, with experience and understanding of Test-Driven Development methodology
• Bachelor’s degree in computer science, Engineering or relevant experience.
• Capital Markets experience (Understanding of Front, Middle and Back office operations)
• Experience with Messaging Frameworks; IBM MQ/ Kafka/ Redis
• Experience working with real-time, high availability and low latency systems 
• Experience in Java multi-threaded applications

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Remote-friendly work environment will provide you with the flexibility to perform at your best. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

#ScotiaTechnology

#LI-Hybrid

#CapitalMarketsTech

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package