All jobs within 400 km around Carignan

JOB SUMMARY

Operational Support and Regulatory Services is responsible for new and amended by-law implementation support, technical support and administration for various municipal programs such as Private Parking Enforcement Agency Program, Noise Exemptions, Fire Route applications and Dog in Park Designation programs, business licensing technical support, Performance Measurement & Reporting to measure progress against work plans, administrative support of the Spay/Neuter Clinic and contract renewal for municipal animal shelter services, and Dispatch, Training & Logistics for training and certification of staff, procurement, business applications and by-law dispatch services.

You work with By-law Officers, Property Standards and Zoning Officers, Special Events staff, Coordinators, Parking Control Officers, Supervisors, and the Alternate Response Officer to support enforcement and licensing services in the branch.  You are responsible for providing communication centre services by receiving, taking and prioritizing calls; maintaining radio dispatch with branch staff and liaising with external agencies (Police, NCC, MNR, Ottawa Humane Society); flagging and logging officer safety concerns when dispatching calls; assigning vehicles and equipment; processing complaints/Requests for Services (RFS); tracking location of enforcement officers; creating and updating RFS documentation/files; and testing and maintaining communication systems to support and enhance By-law Services commitment to high quality customer service, alternative response model, and balanced approach to enforcement.  

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma 

Minimum of 2 years of customer service and/or administrative experience, including at least 1 year of directly related experience in handling complaints from the public 

KNOWLEDGE

• Dispatch/Communication Centre Techniques and services
• City services, departments and key contacts
• Corporate and branch software applications, including Microsoft Office Suite, VTAX, TIMS, Business Licensing System, MAP, AutoProcess, MTO software, general By-law e-mail account
• Working knowledge of branch service delivery model and operational policies and procedures
• MFIPPA policy and procedures
• Alternative dispute resolution techniques
• Working knowledge of applicable occupational health and safety legislation
• General knowledge of corporate / departmental policies and procedures related to health and safety
   

COMPETENCIES, SKILLS AND ABILITIES

• Demonstrated strong interpersonal, communications and customer service skills with internal and external client/contacts
• Read, understand, interpret and explain by-laws and regulations to the general public
• Communicate effectively and tactfully with difficult people and stressful situations, problem solve and remain calm
• Receive and dispatch complaints and inquiry calls in a clear concise manner and make sound decisions
• Ability to determine communication priorities and multi-task
• Ability to write clear and concise information, and type accurately 40 wpm and maintain electronic documents on all complaints/Requests for Service (RFS) Calls
• Flexibility and adaptability
• Strong service attitude
• Punctual, reliable and dependable
• Good attendance record
• Ability to work effectively in a team 
• Ability to work in a shift-work environment

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What will your typical day look like?

- Provide excellent administrative support to typically three to four associates or service managers
- Work side by side with associates or service managers to proactively address their day-to-day needs and help them manage their service areas independently with minimal supervision
- Take initiative and be proactive on a daily basis in making decisions and completing tasks within their area of expertise
- Optimal calendar management (managing scheduling conflicts, sending invitations, organizing meetings, etc.)
- Preparation of expense reports in the Concur system
- Provide support during meetings (room reservations, catering orders, coordination with our various internal services, etc.)
- Coordinate travel arrangements (in collaboration with our travel agency)
- Writing letters and emails while maintaining discretion and confidentiality
- Participate in the organization of events (on occasion) both internally and externally in collaboration with the various teams of the firm
- Represent the partner with professionalism and confidence in both verbal and written communications, both inside and outside the firm at all times. 

About the team

As a member of the Operations Team, we strive to leverage appropriate firm resources to manage, own and minimize administrative tasks for associates. As part of our team, we handle issues related to working on behalf of and alongside associates. We work to advance our careers, grow our network while continually developing.

Enough about us, let’s talk about you

You have the following:
- At least 3 years of administrative experience in a professional and dynamic customer service oriented environment;
- Exceptional commitment to customer service and continuous improvement;
- Ability to manage highly confidential information; discretion is essential in this position;
- Ability to manage priorities in a fast-paced environment according to their relative importance and urgency;
- Ability to anticipate needs and take action proactively;
- Ability to work with minimal supervision and direction;
- Excellent oral and written communication skills and attention to detail;
- Excellent knowledge of software such as Microsoft Office (Word, Excel, Outlook and PowerPoint);
- Bilingualism (English and French), oral and written

*Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

JOB SUMMARY

The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City of Ottawa. 
 

You are responsible for performing a wide range of duties expected of a Truck and Coach Technician, including, but not limited to, the following: conducting diagnostic inspection of vehicles*, performing general mechanical overhaul and repair work , and performing daily maintenance repairs.  You perform all unit changes or repairs to Fleet vehicles (including but not limited to transmission, brakes, suspensions, electrical components, injectors, radiators, steering, differentials and air systems) and make miscellaneous adjustments to doors, destination signs and other vehicle systems.
 

vehicles*-refers to buses within the Transit Fleet Maintenance Division and any other Fleet vehicle within the Municipal Maintenance Division (cars/trucks, forklifts, etc.). 

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician apprenticeship program of 6720 hours
Completion of advanced technical courses is an asset

Minimum of 1 year of experience following attainment of certification

 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems, and the standard methods, tools, and equipment used in the trade 
• Diagnostic equipment 
• Personal computers, with ability to use the Fleet Management Information System.
• Safe work practices of the trade.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Work independently, with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team  
• Read, understand and interpret service manuals, schematics, drawings, and work orders
• Plan work and make estimates of materials and time required to perform the work
• Perform safety inspections on buses/vehicles
• Operate within a computerized Fleet Management Information System
• Ability and facility to use tools and equipment with precision
• Possess analytical skills and be detail oriented
• Communicate effectively, both orally and in writing
• Able to efficiently use, operate and maintain tools and state-of-the-art automotive diagnostic and test equipment 
• Able to organize, clean and maintain a safe work area
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Able to establish and maintain good working relationships with fellow employees in a team environment
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Physically fit, with stamina to perform the duties of the trade (which may include working in a standing position for long time periods)
• Able to work in uncomfortable or confined positions on occasion
• Provide own hand tools relating to the trade (SAE & Metric as required) according to provisions of the Collective Agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call and nights, as per the Collective Agreement

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
• Infection control guidelines 
• Medication administration standards 
• Nursing documentation standards 
• Principles of verbal and non-verbal communication 
• Transfer and positioning techniques for persons requiring long term care
• General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Function as an effective team member
• Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
• Administer medications and perform nursing care procedures safely 
• Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
• Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
• Organize and prioritize workload 
• Maintain confidentiality and its application to resident records 
• Manage time effectively
• Strong organization skills
• Excellent interpersonal & communication skills
• Tact, initiative, good judgement
• Reliable, adaptable, patient, discrete, flexible
• Competence in medication administration
• Demonstrates respect for resident choice, privacy and confidentiality
• Adaptable to change
• Meets the physical demands of the job

JOB SUMMARY

The mandate of Employment and Social Services is to provide financial assistance, employment supports and related programs such as Ontario Works, Essential Health and Social Supports (EHSS), Child Care, Residential services and the Home Support program through four Employment and Social Services sites.

You are responsible for collaborating with and supporting case management and employment staff at various stages in the delivery of community and social services; verifying eligibility and granting benefits for ongoing Ontario Works (OW) and Essential Health and Social Supports (EHSS); processing requests from clients for payment of arrears, mandatory and discretionary items as well as payments to vendors in accordance with Departmental policies and procedures and in consultation with Case Coordinators and Supervisors; providing information to clients with regards to Ontario Works, employment and other social services offered by the Department as well as the community; utilizing local, provincial and federal information systems for processing, validating and recording client and employer information; liaising with Branch and Departmental staff, a variety of service providers and third parties including government agencies, employers, trainers and the general public; and contributing to the overall improvement of service delivery and the operation of the work unit.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 4 years of clerical experience of which 2 years is in a social services setting.

KNOWLEDGE

• Applicable federal, provincial and municipal legislation, policy, procedures and programs
• Social Services agencies and programs, including community services/resources
• Assessment, interviewing and case management techniques
• Research, data comparison and verification techniques
• Knowledge of Word, Excel, Outlook, PowerPoint, SERVICE, SAMS (Social Assistance Management System), Interconnect, EI Info-Share, VTAX, and CaseFlo.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Ability to interpret, apply and clearly explain legislation, policy and procedure.
• Take initiative, solve problems and make independent decisions.
• Effectively use crisis intervention skills to resolve conflict and manage emerging urgent client issues.
• Work effectively within a computerized environment.
• Communicate effectively both verbally and in writing.
• Ability to multitask and manage competing demands in a stressful work environment. 
• Work in collaboration with team members, clients, community partners, employers and training providers.
• Establish effective working relationships with people of diverse social, economic and ethnic backgrounds.
• Ability to develop and track program statistics and expenditures.
• Create and maintain filing systems.
• Demonstrates empathy and sensitivity to special needs of social services clients.
• Flexible and adaptable.
• Effective interpersonal skills.
• Effective conflict resolution skills.
• Effective organizational skills.
• Demonstrates initiative, reliability and judgement.
• Realizes a personal satisfaction from providing supports and assistance to individuals.
• Demonstrates willingness to work in a front line service delivery environment

JOB SUMMARY

The Water Distribution Branch manages the operation and maintenance of City of Ottawa’s water distribution system to ensure the continuous and adequate supply of high quality potable water to customers at the lowest cost, including condition assessment, leak detection, operation, repair and maintenance of all mains, valves, and services within the distribution system; inspection, maintenance and repair of fire hydrants; and support to City capital and private development works related to water distribution buried infrastructure. 

You are responsible for providing manual labour to support other Unit or Branch staff with the inspection, operation, maintenance and repair of Water Services infrastructure.  You are also responsible for assisting with the operation and maintenance of the City’s fire hydrants, and providing other support to the Unit.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Minimum of 2 months of related experience  

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Conduct oneself in accordance with the City’s Code of Conduct and other City policies in order to reflect a good image to the public, contractors and other City of Ottawa employees
• Safely operate equipment and tools
• Use a computer and learn to operate mobile handheld units  
• Mechanical aptitude
• Communicate effectively 
• Good interpersonal skills 
• Work effectively as part of a team, and independently when required
• Reliable 
• Self-motivated and flexible
• Desire to learn new skills
• Organized 
• Safety oriented 
• Physical ability to do the work
• Work overtime and on-call

JOB SUMMARY

Transit Information & Marketing is responsible for the delivery of transit customer information services and new customer information programs for wayfinding and consistency of the OC Transpo brand and messaging to improve the customer experience and transit services in the City of Ottawa.
 

Working in a high-volume, operational environment with critical deadlines, you provide creative, layout and production assistance in the development of a variety of transit-related graphics, design, illustration and printing tasks for OC Transpo. You utilize layout, design and photography software to produce high quality electronic artwork, and assist with inventory, distribution and print-coordination.  

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in graphic arts or graphic and design production.
 

Minimum of 2 years of experience in design, page layout, desktop publishing and print production including print graphics, web graphics and illustration software.

KNOWLEDGE

• General knowledge of public transit information program combined with knowledge of print production process
• General knowledge of transit routes and services
• Knowledge of OC Transpo Visual Identity Standards
• Knowledge of the hardware and software used in desktop publishing and graphic arts
• Understanding of Workplace Safety and Human Rights legislation
• Knowledge of accessibility standards as they apply to printed material
• Knowledge of bilingualism policy and clear print guidelines
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• General knowledge of the City of Ottawa and OC Transpo bus routes is an asset. 
   

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently with minimum supervision and collaboratively as part of a team
• Possess planning and organizational skills and flexibility to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to take direction from a number of sources
• Skilled in the use of different materials and media
• Skilled in digital photography and photo reproduction techniques
• Possess computer literacy in MS Office Suite in a Windows environment including use of intra/Internet
• Demonstrated ability in QuarkXpress, Adobe Photoshop, Adobe Illustrator and Microsoft Front Page
• Demonstrated knowledge of design, page layout and illustration
• Skilled in general page composition, including balance, symmetry, colour, style and paper selection
• Able to demonstrate initiative, substantial creativity and resourcefulness
• Able to communicate effectively, both orally and in writing with a good command of English grammar and punctuation
• Able to work with documents in both English and French
• Able to anticipate and correct related problems
• Able to work in a fast-paced, often stressful work environment
• Attention to detail
• Able to exercise sound judgment
• Possess a work record of good attendance and job performance