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Overview

Overview

Overview

Overview

What You'll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Customer Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. To help deliver a great client experience, you may work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How You'll Succeed

• Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem Solving -Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
• Leveraging Technology -Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-06-05

Job Location

Edmonton-Oliver Square

Employment Type

Temporary (Fixed Term)

Weekly Hours

20

Skills

Accountability, Client Service, Communication, Customer Engagement, Customer Experience (CX), Problem Solving, Teamwork

As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first   

How You’ll Help: 

• Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. 
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
• Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Experience in dealing with brokers or Owner / Operators
• Demonstrated experience in managing and motivating people
• Experience and knowledge of LTL Pick up dispatching and deliveries 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Strong sense of urgency and ownership of deliverables 
  • Understanding contracts and budgets
  • Must have a current forklift certification as well as all other safety training
    
    If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

13050-156th street, Edmonton, AB, T5V 1E9, CA

Available Shifts:

• 2-6pm Monday - Friday

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 
• Ability to use computers/softwares

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Overview

Overview

Overview

About this opportunity:

Reporting to the Senior Manager, Enterprise Data & IT, the Manager, HRIS is responsible to provide overall management of D&IT HRIS Advisors and end to end HRIS ecosystems. This role prioritizes and coordinates delivery efforts including the design and delivery of HRIS solutions and services to meet business requirements.

What you’ll do:

• Responsible for supporting the implementation, maintenance and optimization of the organization’s HRIS System including the documentation of system configuration, process and procedures.  

• Coordinate the delivery of HRIS systems services performance, integrations, data management, reporting, security protocols, and service delivery

• Ensure SOX compliance with 0 non-remediated findings/exceptions.

• Ensure accuracy and integrity of employee data, ensuring compliance with privacy regulations relevant and protecting worker information.  

• Align strictly with Enterprise Architecture and adhere to ITSM fields

• Capture all demand and align it with our investment strategy through collaboration with Portfolio & Demand Planning teams

• Enable awareness of evolving technical and business capabilities

• Work with Enterprise Architecture on system integrations following standards and guidelines

• Foster and spread awareness of application integration standard methodologies

• Ensure that products and services meet business needs and expectations

• Contribute to developing the Quality Management System and ensure HRIS systems activities adhere to these established standard processes

• Collaborate with relevant operational and delivery teams to construct testing and implementation strategies

• Stay informed on product and service delivery progress as it relates to HRIS Systems

• Participate in mitigation and control activities, identifying and evaluating risks

• Manage people and technology changes; ensure necessary collaborators are informed

• Participate in procurement and contract management processes when applicable

• Assist in department operational planning and projects, coordinate and negotiate the allocation of resources

• Collaborate with other D&IT leaders to perform effective staff, infrastructure, and capability planning

• Provide input into the budgeting process, ensuring demand and other resourcing needs are accordingly represented and captured

• Facilitate people management and resourcing, defining roles and responsibilities, staff reviews/appraisals, recruitment/dismissals, and staff training.

• Facilitate HRIS technical support training to HR users. 

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada

• Bachelor's degree or higher, with a focus on management information systems, human resources, information technology, or a related field would be considered an asset. 

• 12+ years’ experience related to HRIS Systems, 5+ of those years within leadership

• Solid understanding of HR policies, procedures, compliance and best practices.

• Experienced in effectively interacting and communicating with business partners

• Can consolidate requirements and translate them into IT deliverables

• Has set critical metrics and service levels that result in enhanced client experiences

Client Management

• Experienced in managing multiple dependencies between projects

• Can recognize and manage risks

• Experienced in allocating tasks and monitoring execution performance

• Can effectively present and consolidate project status reports

• Demonstrated accurate financial Project/Portfolio management

• Managed change risks to deliver business value

Solution Design

• Experienced with several solution process design or re-engineering efforts

• Has assessed potential implications of re-engineering for multiple functions or departments

• Able to present the results of process-reengineering experience to business management

• Has mastered re-engineering concepts, methods, and tools

• Can cite company or industry-specific examples of successes, failures, and lessons learned

• Experienced in HRIS support and implementations to deliver optimization strategies.  

Value Management

• Can identify the efficiency and completeness of Business and Technology strategies and ensure alignment with Cenovus IT and other applicable cross-organization strategies

• Experienced in assessing business benefits, costs, and risks on multiple types of projects

• Proven ability to build an environment where identifying project risks is positive

• Capable of playing a leadership role in conducting value assessments using value management tools and job aids

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

Note: The application deadline for this position is 11:59 PM MT, June 12th, 2025.