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Express Scripts Canada is actively looking for a motivated Service Desk Analyst. The successful candidate shall possess a strong client-centric focus with a keen eye for problem solving and time management skills. This candidate must have a willingness to work a flexible schedule to accommodate deadlines, with on-call duties, as required.

ESSENTIAL FUCTIONS:

• Maintain a Product Care Centre processes that meets ITIL standards

• Monitor, investigate, answer and log internal application issues and service requests

• Impart business knowledge to assist and support Express Scripts Canada’s internal customers on day-to-day system issues

• Maintain incident management ticket queues and adhere to SLA’s by setting priorities and resolving technical issues

• Work with internal service providers to identify and resolve system-related issues

• Triage end user support issues and actively work with other teams within the Information Systems to resolve in a timely manner

• Develop and maintain documentation relating to the support process and procedures within the Business Resiliency Product Care Centre team

• Record, update and track all User ID setup requests for internal software application: modifications, terminations, password resets, including QA and external customer requests

• Review and update process documents and User templates on a regular basis to reflect current information and processes

• Answer support calls and participate in an afterhours on-call rotation schedule

• Provide remote assistance to all Express Scripts Canada locations

• Develop and maintain good working relationships with user community with a focus on providing best-in-class support services

• Assist with internal communications regarding system-related issues

• Liaise with other internal departments as required

• Meet all SLAs for both internal and external clients

• Other projects as assigned by Management

QUALIFICATIONS:

• Post-secondary degree with related job experience in insurance, customer service or computer science.

• Experience in a technology/service desk role with a focus on providing superior customer service based on ITIL standards

• ITIL 4 certification would be an asset

• Knowledge of FTP, TCP/IP and its relationship to feed transmission and receipt is an asset.

• Bilingualism in French & English both written and verbal

• Excellent problem solving skills to assist users in resolving issues and setting customer expectations

• Excellent time management skills to be able to handle multiple job functions and tickets each day

• Good working knowledge of Express Scripts Canada operations and systems

• Ideal candidate has excellent analytical and documentation skills, is proactive, energetic and a team-player

• A strategic thinker that can think outside the box and take the Product Care Centre to the next level

• Ability to work effectively with internal customers and other team members

• Flexible and adaptable to working additional hours and/or overtime

• Job requires precise finger/hand movements while working with a keyboard

NOTE: Internal candidates should apply before March 18, 2024.

We are looking for a Customer Service Representative to work within our inbound Provider Call Centre. If afternoon and evening work shifts fit better with your lifestyle than this job is for you! The ideal candidate must be able to work up to 35 hours per week in a hybrid environment and be flexible working afternoons and evenings, as well as occasional weekends and holidays. 

The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers.  This position is instrumental in meeting contractual objectives and service levels.

Key Responsibilities:

• Respond to inbound calls from a variety of Health Care Providers

• Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries

• Identify and assess the caller’s needs

• Provide accurate, and complete information in a prompt and professional manner

• Provide technical support where required to assist providers with electronic claims submissions

• Collaborate with other internal teams & departments

• Communicate effectively and efficiently

• Provide a world-class customer service experience with every interaction

• Other duties as assigned

Please note, this is a 12-month contract position with possible extension. This

role requires flexible availability and may include weekend shifts.  The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.

Qualifications:

• Excellent verbal and written communication skills

• Strong interpersonal skills and passionate about customer service

• Ability to work independently and within a team environment

• Problem-solving skills

• Flexibility in working days, evenings and holidays

• Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

• Bilingual (English and French) is considered an as

As the Assistant Director of Front Office, you are a senior leader in the Front Office department, and directly lead the Front Desk and Royal Service teams, as well as manage our guest experience from arrival to departure.

• Oversee the Front Desk and Royal Service daily operations, exemplifying the values of a service focused organization.
• Frequent and direct contact with guests, both in proactive and recovery situations.
• Regular coaching of leaders and front-line employees to optimize performance. Participating in interviewing, recruiting and selection of new team members. Complete workforce planning including scheduling, payroll and recruitment.
• Overseeing adherence to brand guidelines, LQA standards and loyalty programming.
• Oversee group arrivals, ensuring all requirements outlined on the resume are executed. Attending pre-cons, resume meeting, and representing the Front Office as a whole.
• Lead monthly departmental meetings, communicating goals to increase colleague engagement, service scores and overall productivity.
• Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures

Physical Aspects of position:

• Frequent standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.

Qualifications

• Excellent knowledge of Rooms division operations. Knowledge of Micros Fidelio Opera and Microsoft Office Applications.
• Minimum of two years as a manager within the Front Office at a mid-sized to large hotel.
• Leadership experience in a unionized environment.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Diploma/Degree in Hotel Management an asset.

Additional Information

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates must need standard educational qualifications such as a secondary (high) school graduation certificate
Experience: Candidates must need 1 year to less than 2 years of experience
Work Site Environment: Livestock combination farming, Outdoors, Dangerous, Wet/damp, Noisy, Odours, Dusty, Hot, Cold/refrigerated
Work Setting: Rural area, Dairy
Security and Safety: Driving record check (abstract)

Location: New Liskeard, ON
Shifts: Day, Evening, Weekend, Early Morning

Physical Requirements:

• The candidate should be able to do repetitive tasks
• The candidate should be able to handle heavy loads
• The candidate should be able to do physically demanding
• The candidate should be able to do hand-eye coordination
• The candidate should be able to do sitting
• The candidate should be able to do a combination of sitting, standing, and walking
• The candidate should be able to stand for extended periods
• The candidate should be able to do walking
• The candidate should be able to do bending, crouching, and kneeling

Other Requirements:

• The candidate should be flexible
• The candidate should be Judgemental
• The candidate should be organized
• The candidate should be a team player

Responsibilities:

• The candidate should be able to handle animals
• The candidate should be able to monitor animal health
• The candidate should be able to feed and tend animals
• The candidate should be able to milk cows
• The candidate should be able to clean stables, barns, barnyards, and pens

Benefits:

• The employees get free parking available
• The employees get learning/training paid by the employer
• The employees get on-site amenities
• The employees get on-site housing options
• The employees get subsidized public transportation
• The employees get transportation provided by the employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with your resume) through below mentioned details. Also be prepared for screening questions.

By Email:
[email protected]

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT'S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

As a Tech Lead of the team, you will participate in all aspects of the software delivery life cycle of one of the largest, cutting-edge Digital Identity and Access Management (IAM) services in Canada. You will steer a highly skilled professional team of engineers to deliver high demand services like biometric (fingerprint/face-id) authentication, push notifications, password-less authentication … among others. You will not only get the opportunity to grow and learn from experts in security and IAM domains, but also to mentor growing developers to enhance your leadership skills.

If you are an experienced software engineer with a strong developer-focused mindset, keen interest in authentication and security, and thrive in a fast-moving environment - this is the position for you!

What will you do?

• Participate in all aspects of a SDLC (Requirements, Analysis, Design, Code, Test, Production deployment and support).
• Develop software following sound software engineering principles in an agile (Scrum) process and lead design sessions and code / design reviews.
• Support enterprise-wide services including authentication, provisioning, federation, and directory platforms.
• Work collectively within a dynamic team to actively participate and lead configurations and support of IAM solution deployment in accordance with designs.
• Work with Scotiabank infrastructure teams to maintain and support infrastructure and services under management
• Lead root cause analysis to in-scope systems, identify improvements, and drive to implementation.
• Develop operational plans, processes, and procedures to improve service delivery and resiliency
• Lead by example and mentor growing developers in the team.
• Support production issues and handle escalations during the day as well as off-hours. 

What do you need to succeed?

• You’ve been either a team lead or a senior engineer in a large product team and seen how different components of a complex architecture come together to deliver a product.
• You are passionate about designing and developing highly available, reliable, and scalable enterprise systems.
• You have in-depth knowledge of Java and/or Node.js and experience in developing REST services.
•  You are proficient in developing cloud native applications in React or similar JS Frameworks.
• You have experience in Unit Testing, such as familiarity with JUnit/Jest, Mockito/Mocha etc.
• You are proficient in Continuous Integration and Delivery (CI/CD) pipelines (e.g., Jira, Jenkins, Gradle, Bitbucket, Artifactory etc.).
• You are passionate about open-source technologies or have evident experience with library contribution or developing shared components.
• You are an excellent communicator, planner and visioner, able to influence decision making across stakeholders.
• You have competency to lead team members with differing opinions and levels of experience.
• You can map and execute short- and long-term plans for the team.
• You love what you do but you are seeking a more challenging environment.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. 

#Cyberatscotia #LI-Hybrid

As a Customer Experience Associate/ Hazeldean/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates don’t need standard educational qualifications such as high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates don’t need experience although having experience is an asset, training will be provided
Equipment and Machinery Experience: Bobcats, Reciprocating saws, Circular saws, Concrete saws, Drills, Sledgehammer
Weight Handling: Up to 23 kg (50 lbs)
Own Tools/Equipment: Steel-toed safety boots

Location: 20 Milvan Drive Unit # 8, North York, ON, M9L 1Z3
Shifts: Day, Evening, Weekend, Early Morning, Morning
Work Site Environment: Outdoors, Dusty
Work Setting: Various locations
Transportation/Travel Information: Own transportation, Valid driver’s license, Public transportation is available

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work with tight deadlines
• The candidate should be able to perform repetitive tasks and handle heavy loads
• The candidate should be physically demanding and work with manual dexterity

Other Requirements:

• The candidate should be able to work with being focused on the client and have an efficient interpersonal skills
• The candidate should be able to work in a flexible environment and be someone who can be relied on
• The candidate should be a team player

Responsibilities:

• The candidate should be able to load, unload and transport construction materials also erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades
• The candidate should be able to mix, pour and spread materials also assist heavy equipment operators
• The candidate should be able to assist in framing houses, erecting walls and building roofs also level earth to fine grade specifications
• The candidate should be able to pave and rake asphalt also clean and pile salvaged materials
• The candidate should be able to clean up chemical spills and other contaminants also remove rubble and other debris at construction sites
• The candidate should be able to tend or feed machines or equipment used in construction also direct traffic at or near construction sites

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Cover letter) through below mentioned details.

By Email:
[email protected]

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

We are all about investing in our team members, offering fantastic benefits and perks, such as:

Uncapped Earning Potential: A rewarding compensation package that includes uncapped commissions.

Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers and Fido products and services.

Health: Quick access to one of the best flex health and dental benefits, Parental Leave and Benefits- Top Up, Gradual Return to work- Parental Leave, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits

Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic.

Wealth Accumulation: Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), Pension plans in Canada and option for company matched share purchase program. 

Give Back: Rogers Gives Together is our company’s employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play.

Learn & Grow: A 90-day training and onboarding program to build your fundamental skills for the job. Also build your career within Rogers through development opportunities, including Tuition Assistance Program, Mentoring Circles, Online Learning Platforms and Coaching programs

Tuition Assistance Program: Eligible Retail employees can participate in our Retail Tuition Assistance Program (TAP) by entering a quarterly draw. The program is designed to support the growth and development of Retail employees by investing in their education.

Commitment to Diversity: We all bring something different, and we know what makes us different is what makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing Women, People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities.   

What You Will Be doing:

•    Tailoring Solutions: You build rapport with customers to understand their needs and match them to Rogers and Fido brand products including Wireless, Cable, Hi-Speed Internet, Home Phone, and Rogers Mastercard  
•    Sales:  Identifying opportunities, anticipating customer needs and achieving sales goals within a dynamic and supportive team environment. 
•    Customer Engagement: Drive sales through engagement of existing customers by calling and texting to promote Rogers and Fido branded products.
•    Representing the Brand: Representing Rogers and Fido brands in-store and at local community events.

Your Qualifications:

•    Interpersonal & Communication Skills:  Experience building rapport and establishing connections with customers and team members through clear and effective verbal communication. 
•    Customer Experience: Demonstrated commitment to providing positive customer interactions through understanding and meeting customer needs.
•    Adaptability: Rapidly adapt with flexibility to respond to changes in the store environment to meet customer and business needs. 
•    Multitasking: Experience navigating multiple tasks and efficient workflows while providing consistent customer service.  
•    Critical Thinking: Successfully navigate and find solutions for unexpected situations that arise.
•    Minimum Age: You meet the provincial minimum age of majority 
•    Flexible Availability: To better serve our customers, you can commit to provide a minimum availability of 20 hrs a week, including evenings, weekends, and statutory holidays.

No previous telecom technology experience required. We will train you; bring your willingness to learn and curiosity.

After you apply, watch your email.

If you are selected to move forward in the process, a member of our Recruitment team will reach out to you to discuss the position further.  Successful candidates will be required to provide consent for and pass Background and Employment Verification check requirements.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1241 BARTON ST. E, Unit Q1 (5367), Hamilton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates should have College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: Candidates should have experience of 2 to less than 3 years

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment

Candidate Status:

• • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada

• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to balance and deposit cash, hire and dismiss staff, schedule staff, train and supervise staff, and liaise between chefs and customers
• The candidates should be able to in inspect dining rooms and other food and beverage serving areas, deposit cash and maintain daily log books
• The candidates should be able to maintain financial records, address customers’ complaints or concerns
• The candidates should be able to answer customers’ questions regarding menu items and preparation methods, assist clients/guests with special needs, attend to seating arrangements for large groups
• The candidates should be able to greet customers, perform opening and closing activities, receive customers’ reservations and assign tables, receive payments from customers
• The candidates should be able to train staff in job duties, sanitation and safety procedures, supervise and co-ordinate activities of staff who prepare and portion food, prepare and submit reports
• The candidates should be able to maintain records of stock, repairs, sales and wastage, establish methods to meet work schedules, establish work schedules
• The candidates should be able to estimate and order ingredients and supplies and ensure food service and quality control

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and cover letter) through below-mentioned details.

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• • Are you available for shift or on-call work?

• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?