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Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

• Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.  

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual (French & English)

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability to de-escalate in stressful environments/situations with empathy, care and urgency

• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Ability to work both independently and as part of a team.

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 7250 rue Mile End, Montreal for 10 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

The ideal candidate is an experienced Medical Coordinator who possesses excellent communication and client service skills. The role is primarily responsible for obtaining medical laboratory reports, fulfilling prescription requests, answering phones and administrative work for the Year Round Care Team.

The Accountabilities:

• Coordinate follow up care from the Year Round Care appointments including follow up appointments, prescription renewals, and results.
• Work with Year Round Care Physicians and Nurse Consultants in managing client care
• Respond to all communications including e-mails and phone calls regarding patient inquiries
• Assist with organization and tracking of medical reports and results
• Coordinate with other clinic staff to ensure exceptional delivery of service
• Other administrative duties as required
• Results Management including distribution of results to Physicians and Nurse Consultants
• Assist with administrative functions like chart preparation, chart pulls, faxing, scanning and mailing of results to patients and to facilities
• Read and interpret physician notes
• Answer Year Round Care line

There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail so the successful applicant must have similar experience. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organizational skills, an ability to prioritize and work independently and have experience working with multi-disciplinary teams including nurses and physicians.

The Requirements:

• 1-2 years Medical Office experience
• Medical Office Administration diploma
• Excellent written, verbal and electronic communication skills
• Intermediate level in MS Word, Excel, and Outlook
• Prior switchboard or reception experience is an asset
• Exceptional client service skills
• Sound knowledge of medical terminology and laboratory results

This is a 6 month contract role with full-time hours. The position will be remote while we continue to navigate the current global pandemic, it may require partial or full on-site requirements in future. This role is primarily scheduled during business hours Monday - Friday 9:30am-6pm.

Our benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

Position Goal: Less appointments per day will allow you to provide excellent patient care.

The Accountabilities:

• Provide screening and primary care health services for Medcan patients
• Based on history and physical examination provide clinical guidance and recommendations
• Evaluate the patient’s health, make diagnoses on clinical conditions, prescribe, and administer medications, treatments, and follow-up care with internal or external specialists
• Educate, advise, and empower patients on primary and secondary preventive health care
• Provide counseling and support to patients on a wide range of health and lifestyle issues
• Participate in Medcan business initiatives including continuing medical education, innovation, research, product development, support, and guidance

The Requirements:

• Commit to working at Medcan for a minimum of two (2) days per week and one Saturday per month
• Current registration in good standing with the College of Physicians and Surgeons of Ontario (CPSO)
• An active OHIP billing number
• CCFP designation, CCFP (EM) designation, or FRCPC designation
• Physicians who recently completed their residency will be considered
• Experience in preventive care and wellness is an asset
• Ability to respectfully and tactfully interact and collaborate with a variety of internal and external stakeholders from diverse backgrounds in a collegial, empathetic manner

We thank all applicants for their interest; however, only those selected for an initial interview will be contacted. No phone calls and no agencies, please.

Application Close: 03/07/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

The Solid Waste Data Analyst utilizes data analytics to assess and communicate progress towards Solid Waste Utility and Street Cleaning business goals. Support continuous improvement of service delivery and policy setting.

This position is responsible for developing and maintaining reports that provide insights into business operations and support decision-making. The position is responsible for researching, compiling, tracking, analyzing, forecasting, recommending, and maintaining best practices for solid waste data. This role is responsible for assessing and reporting key performance indicators. The Solid Waste Data Analyst is expected to work with confidential and sensitive data, including that to identify work force trends and inform strategic direction regarding operational improvements, capital investments, procurements, and negotiations pertaining to legal agreements.

The immediate focus of the position will include:

1. Development and consolidation of operational reports used daily to assess operational effectiveness using python and BI tools,
2. Support in preparing forecasts and completing sensitivity analysis to support capital project planning; and,
3. Assist Senior Data Systems Analyst in upcoming data management platform implementation.

The position reports to the Operational Technology, Program Lead and works closely with the Senior Data System Analyst. They support Solid Waste Services Branch’s ongoing programs and the planning of new initiatives. The position also interacts with the Director of Solid Waste, Managers of Sanitation Operations as well as Transfer and Landfill Operations including their supervisory and technical staff as required, supporting the Division’s overall business priorities.

Specific Duties & Responsibilities

• Develops and maintains operational and strategic metrics related to the City’s Solid Waste Utility and street cleaning operations.
• Prepares reports for senior governments related to regulatory requirements and regional initiatives.
• Supports the development and maintenance of data pipelines to collect, clean, and transform data from various sources including IoT sensors, asset management system(s), weigh scale software, time tracking, SAP, etc.
• Develops data visualizations using BI tools, python and/or GIS software.
• Researches, develops, implements, and maintains best practices for reporting and data management. Collates, reconciles, investigates, and resolves data discrepancies/anomalies/gaps; analyzes, charts, and interprets findings to support business decisions.
• Supports the development and maintenance of data quality monitoring programs to ensure accuracy, validity, and timeliness of data. Reconciles and corrects data and processes as needed.
• Establish and maintains good working relationships with key internal staff from operational branches, other departments, and external partners to ensure validity of performance metrics, align data entry practices with metric calculations and support meaningful interpretation
• Other duties/responsibilities as assigned.

Qualifications

Education and Experience:

• Completion of a certificate, diploma, or post-secondary degree in data, mathematics, statistical analysis, or information technology or a related discipline; or equivalent education and experience
• Considerable experience in data analysis and business process and performance improvement using structured methodology, or an equivalent combination of applicable education and experience.

 Knowledge, Skills and Abilities:

• Thorough knowledge of data management best practices.
• Thorough knowledge of data management, business intelligence, data mining, designing dashboards, charts, and other forms of reporting to support effective decision making for business process improvements and change initiatives for medium to large organizations.
• Sound knowledge of research techniques, statistics, and data systems.
• Working knowledge of cloud, on-premise warehouses, and query systems.
• Ability to identify metrics as well as utilize performance measures, data management processes, and data tools to inform strategic decisions.
• Skilled in the use of modern business intelligence (BI) software (Power BI, etc.).
• Skilled in query languages (SQL, MDX, etc.).
• Strong programming skills in languages such as Python, SQL
• Familiarity with libraries and frame works commonly used for data manipulation and analysis including Pandas, NumPy, ArcPy, and Geopandas
• Considerable knowledge of databases including SQL, Oracle, and Postgres as well as their related concepts such as data modelling,
• Ability to use COTS applications GEOTAB, Compuweigh, Hansen Asst Management, EM Pro Case Management, SAP an asset
• Strong analytical, research and organizational skills.
• Ability to develop dashboard analytics and KPIs.
• Skilled in GIS-based tools, specifically ESRI products (ArcGIS Pro) an asset
• Ability to identify business problems through data analysis, scenario modeling and creative thinking.
• Ability to design and build data warehouses and data marts.
• Ability to analyze and synthesize data from multiple data sources and formats.
• Strong business acumen and ability to link departmental strategical goals to metrics.
• Skilled in using all Microsoft Office applications, specifically Excel and Power Point
• Ability to solve problems and identify innovative solutions in clear, concise, and compelling terms in a complex business environment.
• Ability to communicate effectively, foster high standards, and deliver results in a complex environment.
• Excellent verbal, written, and presentation communication skills.
• Excellent interpersonal skills and ability to work well independently and in a team.
• Ability to handle confidential and/or sensitive information with a high degree of discretion and impartiality.
• Ability to work under pressure, manage multiple priorities, and respond to requests in a timely manner.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: August, 2024 

Position End Date: August, 2025 

Salary Information: Pay Grade GR-024: $42.04 to $49.65 per hour

Application Close:June 28, 2024

Number of Positions: 15  
Closing Date: 07/02/2024

Hourly Rate/Salary: 20.37 - 24.85 
Hours of Work: up to 40 hours a week 
Work Location: Small Arms Inspection Building (1352 Lakeshore Rd E, Mississauga, ON L5E 1E9) and various food and event locations throughout Mississauga 
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , South District 
Non-Union/Union: Non Union 

The General Repair Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Self-motivated
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate, or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

The Project Coordinator is accountable for the delivery of project sub-components and non-technical projects.

KEY DUTIES & RESPONSIBILITIES 

For the assigned non-technical projects and project sub-components:

·       Supports the delivery of projects through effective coordination and delivery of assigned sub components within overall projects.

·       Assists in the preparation and execution of vendor proposal requests, bid calls, and contract preparation / award.

·       Delivers non-technical projects (i.e. furniture installation, furniture reconfiguration, office space construction, office painting and re-carpeting, etc.).

·       Researches and liaises with vendors to obtain quotes. Provides recommendation on preferred vendor.

·       Develops cost estimates for assigned non-technical projects.

·       Determines and prepares resource requirements.

·       Develops schedules and monitors progress against timelines. 

·       Develops and maintains effective relationships with vendors.  Monitors work progress to ensure completion.

·       Ensures assigned project sub-components and non-technical projects are delivered on-time, within scope, budget and requirements, and complies with all regulatory, environmental, health and safety requirements.

Client Relationship Management

·       Develops and maintains effective relationships with clients. 

·       Accountable for resolving issues, managing client expectations, and ensuring client satisfaction.

·       Escalates issues as needed.

Project Administration

·       May perform project administration duties.

KNOWLEDGE & SKILLS

·       3 to 5 years of project administration work experience or administrative work experience with a Community college diploma or equivalent training.

·       Administrative, coordination and organizational skills – administrative and organizational skills along with related administrative and coordination work experience.

·       Project coordination – project coordination abilities along with proven experience in coordinating the end-to-end delivery of project sub-components.

·       Non-technical project delivery – proven ability to deliver non-technical projects.

·       Proposal and Contracts – Familiar with industry vendor acquisition practices and contract forms and preparation.

·       Cost estimation – proven ability and experience in preparing cost estimates.

·       Project scheduling – proven ability and experience in creating project schedules and determining resource requirements.

·       Vendor coordination – proven ability and experience in coordinating vendor work and ensuring work completion.

·       Communication –effective communication and influencing skills.

·       Computer proficiency – proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications. 

Licenses and/or Professional Accreditation

§  Demonstrates an interest in pursuing Project Management Institute Accreditation.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need any degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to drive as part of a two-person team or convoy, obtain special permits, and other documents required to transport cargo on international routes
• The candidates should be able to operate and drive straight or articulated trucks to transport goods and materials, oversee the condition of the vehicle, and inspect tires, lights, brakes, cold storage, and other equipment
• The candidates should be able to perform emergency roadside repairs, pre-trip, en route, and post-trip inspections, and oversee all aspects of the vehicle
• The candidates should be able to perform preventive maintenance, receive and relay information to central dispatch, and record cargo information, hours of service, distance traveled, and fuel consumption

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, job reference number) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Area of specialization: Fences

Location: 6688 Beatty Line N, Fergus, ON N1M 2W3
Work setting: Staff accommodation available, Rural area

Responsibilities:

• • The candidates should be able to monitoring animal health, feed and tend animals

• The candidates should be able to operate and maintain farm machinery and equipment
• The candidates should be able to clean stables, barns, barnyards and pens, perform general farm duties
• The candidates should be able to clean and lubricate machinery and equipment
• The candidates should be able to construct and repair wood or metal supports and structures

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and References attesting experience) through below mentioned details.

By Email:
[email protected]

By mail:
6688 Beatty Line N
Fergus, ON
N1M 2W3