The Data Operations Manager will be part of the Market & Data Insights team and be a champion for data. This includes providing day-to-day data steward processes, data quality, data governance, KPIs, and privacy.  The role will work directly with the Director and involve strong collaboration with the Senior Managers of CRM and Data Insights, and managing data steward processes, aligning with the Global data steward team on protocols, and adhering to timelines and procedures.

This is an excellent opportunity for a strong, tactical, self-starter who will implement processes and governance to ensure data integrity and data standards and be part of a transformation.

• Develop and implement data-related processes, policies, and plans across Front Office Transformation and across National Marketing & Communications (NMC).
• Ensure process adherence, data accuracy, integrity, and consistency, and troubleshoot data issues with Salesforce, Introhive, and BoardEx.
• Build relationships with key stakeholders, including the global data steward team, the user base, and the CRM Champion Networks.
• Plan, develop and execute Salesforce data quality initiatives, including logic and quality checks to monitor changes made by users and other CRM analysts to maintain data integrity.
• Manage the daily projects for our offshore contractors.
• Collaborate with various teams on data governance and privacy.
• Participate in regular testing and enhancements, focusing on data impacts and data governance.
• Stay updated on current trends and leading data practices across industries.
• Develop and maintain requirements for data currency, accuracy, precision, retention, and security.
• Enforce established data standards, guidelines and roles and responsibilities.
• Proactively monitor and test data accuracy and facilitate required data corrective actions.
• Contribute to continuous improvement of data-related processes.
• Participate in data cleansing activities and resolve data discrepancies.
• Support the development and reporting on data KPIs and manage data-related projects and reports.
• Create reference materials on data quality trends, data governance, and privacy for a wide range of firm stakeholders.
• Assist in the development of project plans and timetables and maintain good communication with business partners and teams.
• Work with the Global data team on future projects related to master data and support other team members on ad hoc or special projects.
• Develop thorough knowledge of KPMG, its lines of business, and service areas to enhance the client experience.

What you bring to the role

• 2-3 years of experience in data cleaning, quality, data privacy and governance, CRM tools and processes, research or a related discipline.
• Strong business acumen with an understanding of the business purpose of data, knowledge of Canadian companies, and experience with executive level contacts and opportunities.
• Experience in the Professional Services industry and working with CRM databases and other data tools and resources.
• Understanding of data structure, quality, and processes, and experience working with large and diverse data sets.
• Efficiency, attention to detail, quick learning, and professional development eagerness.
• Knowledge of CASL and other data privacy legislations.
• Experience working with a virtual team, preferably in Canada and India.
• Intellectual curiosity, analytical acumen, strong problem-solving and people skills.
• Ability to thrive in a fast-paced environment, meet deadlines, and provide support and recommendations to senior leadership.
• Exceptional communication and organizational skills, and a team-oriented attitude.
• Proficiency in data management and integration, data profiling concept, design, and development.
• Hands-on experience with SQL databases, csv files, SQL statements, and other APIs.
• Demonstrated ability in capturing business requirements, designing data-driven systems, and estimating level of effort.
• Self-management skills, intermediate to advanced Microsoft office skills, and experience with PowerBI.
• A desire to learn, share and collaborate, and a positive attitude to ‘get it done’ and takes initiative.
• Proficient with data management and integration, data profiling concept, design and development. 
• Strong analytical and systems thinking skills.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

KPMG BC Region Pay Range Information

The expected base salary range for this position is 69,000$ - 110,500$ and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.