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Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

15 Jobs Found

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   London
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
London
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
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Jun 4th, 2024 at 15:15

Software Developer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

The Team

Full Stack Software Engineer / IT&S / Canadian Banking Technology – The candidate must have good understanding on existing web and cloud applications (including complex application systems), experience supporting frontend development (UX/UI), evaluate problems, identify actions to be taken and recommend solutions. Understand and work in accordance with Bank application architectural guidelines.

 

Is this role right for you?

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Deliver code development, unit testing, UAT support, implementation, and operational support.
  • Interact with business clients to help resolve and explain system questions and issues.
  • Takes accountability for results and exhibits a “can do attitude”.
  • Self-starter with a desire to learn and contribute.
  • Has an appetite to continuously evolve and improve, to tackle difficult problems and seek/give constant feedback.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. 
  • Champions a high-performance environment and contributes to an inclusive work environment. 
  • Work closely with all team members in an agile lab and agile environment. 
  • Work standard and additional overtime hours to meet project deadlines and pager support. 
  • Must be fluent in English, oral and written, with excellent interpersonal, communication and negotiation skills to understand, document and share key system information with their colleagues, support groups, other technical staff, business partners and management.
  • Embraces change and sees it as an essential driver to solve complex issues.
  • Demonstrates flexibility and can move forward without having all the answers.
  • Consistently seeks to understand, meet, and deliver on customers’ expectations.
  • Act as a mentor to junior developers on design, development, delivery, operations, and overall development best practices within the bank and industry.

 

Do you have the skills that will enable you to succeed in this role?

  • 5+ years of experience Web and Cloud technologies 
  • At least 5 years of hands-on experience with development experience in needed language or technology listed below
  • Hands-on experience in designing, developing and successful deployment of large-scale projects from end-to-end
  • Has experience supporting frontend development (UX/UI)
  • Hands-on experience in following the iterative and agile SDLC
  • 1-2 years of prior experience in level 1 production support
  • Experience working in an agile environment / methodology 
  • Fluent in English, oral and written
  • Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent
  • Experience with Source code repository - Bitbucket, Git, SourceTree
  • Java, Web Services (SOAP, REST), *JDBC, JSF, Servlets, JNDI
  • Hands on experience with IDE tools - Eclipse, IntelliJ, STS (SpringToolSuite), etc.
  • Web application technologies – ReactJS, NodeJS, *Restful APIs, *Spring, *Spring Boot, *JSON, HTML, JavaScript, jQuery, CSS/CSS3, AJAX, AngularJS/Angular2+, HTML5, and Bootstrap.
  • Database experience - *DB2, *SQL, Azure SQL, Redis Cache, MySQL
     

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

Work conditions: Hybrid

 #LI-Hybrid

Software Developer

Scotiabank
Toronto
  IT & Telecoms Full-time
The Team Full Stack Software Engineer / IT&S / Canadian Banking Technology – The candidate must have good understanding on existing web and cloud applications (including comple...
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Jun 4th, 2024 at 15:14

Sales Representative Full-time Job

Scotiabank

Customer Service   Gatineau
Job Details

As a Client Solution Advisor you will be responsible for onboarding customers that have purchased a mortgage through our indirect mortgage salesforce. Your role will be to deepen customer relationships through the sale of banking solutions.

 

Is this role right for you?

 

  • You’re results focused, driven, have strong sales acumen, and love meeting new people
  • You’re willing to work variable hours including weekends and evenings and you’re available to meet customers at times that are convenient for them both in person and virtually
  • Strong interpersonal skills to manage and build solid partnerships both internally and externally
  • You possess and maintain a driver’s license and have access to personal transportation during working hours

 

Do you have the skills that will enable you to succeed in this Mobile Client Solutions Advisor role? We'd love to work with you if:

 

  • You have proven experience excelling in a sales environment (across any industry)
  • You enjoy the challenge of exceeding targets
  • You have effective time management, organization skills and are self driven
  • You’re a relationship builder who is focused on providing a great customer experience and deepening relationships with both new and existing customers

 

What's in it for you?

 

  • Supportive environment with coaches that are inspired to help you exceed your goals
  • Flexible workday options
  • The tools you need to be successful providing customers with advice and product solutions
  • Lucrative compensation package that includes base salary and quarterly compensation, putting you in control of how much you can earn
  • Unique lead generation program, where we provide you pre-approved customer leads to generate your sales from

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Sales Representative

Scotiabank
Gatineau
  Customer Service Full-time
As a Client Solution Advisor you will be responsible for onboarding customers that have purchased a mortgage through our indirect mortgage salesforce. Your role will be to deepen c...
Learn More
Jun 4th, 2024 at 15:13